Strategic Account Manager

Logistec • Montreal, QC

1d

About The Position

LOGISTEC is seeking an Strategic Account Manager to lead growth, strengthen alignment, and elevate customer engagement across our bulk cargo portfolio. In this role, you’ll act as a critical link between customers, terminals, and internal teams, driving consistent service delivery, margin optimization, and long-term partnerships.

Requirements

• Bachelor’s degree in business, Logistics, Supply Chain, or a related field (MBA preferred)
• 7–10+ years of experience in bulk cargo operations, logistics, port operations, or industrial supply chains
• Bilingualism in French and English is required for this role
• Proven experience in enterprise account management and business development
• Strong knowledge of bulk commodities (steel, aggregates, forest products, etc.)
• Financial acumen with experience managing P&L responsibilities
• Excellent communication, negotiation, and stakeholder management skills
• Ability to influence and lead without direct authority.

Nice To Haves

• MBA

Responsibilities

• Own and manage a portfolio of enterprise‑level bulk customers across multiple terminals
• Develop and execute account strategies to grow revenue, expand share of wallet, and strengthen long‑term partnerships
• Act as the primary point of contact for senior customer stakeholders.
• Identify and pursue new bulk cargo opportunities across regions and industries
• Collaborate with commercial teams on pricing strategies, proposals, and contract negotiations
• Monitor market trends, customer needs, and competitor activity to proactively position LOGISTEC for growth.
• Partner with terminal managers and operations teams to ensure seamless execution of customer contracts
• Drive consistency in service delivery, KPIs, and operational best practices across locations
• Lead the resolution of escalated service or performance issues with a solutions-focused approach.
• Manage P&L performance for assigned accounts, ensuring profitability targets are met or exceeded
• Analyze volumes, costs, and margins to identify optimization opportunities and improve performance
• Support budgeting and forecasting related to bulk operations.
• Work closely with operations, finance, safety, and executive teams to align enterprise priorities
• Lead internal reviews and customer business reviews (QBRs) to track performance and identify growth opportunities.
• Promote and reinforce LOGISTEC’s safety‑first culture across all operations
• Ensure compliance with regulatory, environmental, and company standards.

Benefits

• Competitive compensation
• Comprehensive benefits package
• Pension plan with employer contribution
• Opportunities for professional growth and career development
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior