Strategic Account Manager

Capture One•New York, NY

17h•Hybrid

About The Position

Capture One is seeking a highly driven and achievement-oriented Senior Sales Account Executive to join their team in New York City. This role is crucial for driving growth within blue-chip enterprise and mid-market accounts, focusing on managing, retaining, and expanding a defined portfolio of strategic clients. The position emphasizes long-term account development, revenue expansion, and deep relationship ownership to ensure continued adoption and growth of Capture One's software. This is a strategic account management role focused on renewals, upsells, and cross-sell opportunities, including introducing new products and solutions to existing clients. The ideal candidate will be a consultative, relationship-driven seller capable of identifying expansion opportunities, navigating complex organizations, and driving multi-threaded engagement across departments. As a sales account lead for the Americas, reporting to the General Manager of the Americas, this role will collaborate closely with Market Activations/Marketing, Customer Success, Product, and other cross-functional teams to execute go-to-market strategies and ensure long-term customer success. The company is experiencing rapid growth, targeting 50-100% year-on-year growth, and accelerating Enterprise and Studio adoption in the region. The role requires approximately 25% travel, including international travel, for client engagement, industry events, and market activation support.

Requirements

5–7 years of experience managing and growing enterprise or mid-market accounts, with a strong track record in renewals, upsells, and account expansion.
Proven ability to manage complex client relationships and drive revenue growth within existing accounts through consultative selling and strategic account planning.
Experience working with enterprise customers, preferably within creative, marketing, retail, media or related industries.
Strong ability to navigate multi-stakeholder environments, lead commercial conversations, and manage renewal and expansion cycles.
Excellent CRM discipline with experience in HubSpot, ensuring strong forecasting accuracy and pipeline visibility.
Highly organized, self-sufficient, and comfortable operating in a fast-paced, performance-driven environment.
Excellent communication and cross-functional collaboration skills, with a proactive approach to feedback and continuous improvement.

Nice To Haves

Familiarity with photography, creative software, or digital imaging is advantageous but not essential.

Responsibilities

Manage and develop a portfolio of enterprise and mid-market blue-chip brands.
Build strong, long-term relationships, drive renewals, and identify opportunities to expand usage, increase seat count, and deepen product adoption across teams and departments.
Own the full lifecycle of existing accounts, identifying upsell and cross-sell opportunities, including positioning new products and capabilities.
Expand single-team deployments into multi-division or enterprise-wide agreements through multi-threaded engagement.
Lead renewal cycles to protect and grow ARR.
Proactively manage account health, engagement, and timing to ensure smooth renewals and minimize churn risk while identifying growth opportunities within the renewal motion.
Act as a trusted advisor to clients, understanding their workflows, challenges, and business goals.
Navigate complex organizations with multiple stakeholders, including creative, technical, procurement, and executive teams.
Maintain disciplined pipeline management and reporting in HubSpot.
Manage deal progression and velocity, deliver accurate forecasts, and operate with structured sales rigor and accountability across renewals and expansion opportunities.
Work closely with Market Activations on events across the Americas, share customer insights with Product and leadership to help inform strategy, and partner with Customer Success to ensure smooth onboarding, strong adoption, and long-term customer success.

Benefits

Hybrid work schedule with three days per week in our brand-new SoHo office, right off Canal Street
4 weeks of paid vacation
3 weeks of “passport working,” offering the flexibility to work from anywhere
12 company holidays aligned with recognized U.S. federal holidays
Comprehensive, company-paid health insurance
401(k) plan with employer match
17 weeks of fully paid maternity leave
Structured onboarding experience based in our New York City office
One-week onboarding experience in Denmark, working alongside our global team and leadership
Work with the latest Apple products as part of your setup
Company phone provided
Home internet costs covered