Strategic Account Manager

CluneTech

5d•Hybrid

About The Position

TransferMate, a subsidiary of CluneTech, was established in 2010 and has grown into a global payments provider with a network covering 200+ countries and territories. They have established partnerships with some of the largest banks, fintechs, and software providers in the world, achieving Unicorn status in 2022. The company fosters a #OneTeam ethos, encouraging mutual support, respect, recognition, and rewards, and has been recognized as a Great Place to Work in Ireland for 9 consecutive years. With 35 offices worldwide, they conduct business across 100+ countries daily. As a Strategic Account Manager at TransferMate, you will own and grow a portfolio of key Banking and Fintech partnerships. This is a relationship-first, commercially driven role focused on driving partner adoption, revenue growth, and long-term strategic alignment. You will act as the central quarterback across partner stakeholders and internal teams (Sales, Product, Compliance, Implementations), ensuring partners are fully enabled, engaged, and scaling with TransferMate’s solutions. A core part of the role involves running structured partner cadences (weekly/bi-weekly calls, MBRs, QBRs), identifying growth opportunities, and removing blockers to unlock revenue.

Requirements

3+ years experience in cross-border payments, fintech, or banking partnerships (Account Management or Sales)
Strong understanding of payments infrastructure (FX, global accounts, payables/receivables, APIs)
Experience managing enterprise or strategic partnerships with multiple stakeholders
Proven ability to drive revenue growth within existing accounts
BA/BS degree or equivalent experience
Exceptional communication and presentation skills
High levels of ownership, initiative, and accountability
Ability to operate in a fast-paced, high-growth fintech environment

Responsibilities

Own day-to-day relationships with Banking & Fintech partners, acting as the primary point of contact post-sale
Run weekly / bi-weekly partner calls, ensuring clear actions, accountability, and forward momentum
Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with senior stakeholders
Build multi-threaded relationships across Product, Treasury, Compliance, and Commercial teams on the partner side
Identify and execute on opportunities to increase payment volumes, corridor expansion, and product adoption
Drive revenue growth across existing partners, aligned to quarterly and annual targets
Partner with Sales to support upsell, cross-sell, and new use case expansion (e.g. receivables, payables, global accounts)
Track pipeline within accounts and proactively convert opportunities into live flows
Deliver enablement sessions to partner Sales and Product teams to position TransferMate effectively
Clearly articulate value propositions (cost savings, new revenue streams, operational efficiency, risk reduction)
Support partners in embedding TransferMate into their go-to-market and client offering
Act as the internal advocate for partners, coordinating across Compliance, Product, Implementations, and Finance
Proactively identify and remove blockers (onboarding friction, integration delays, operational gaps)
Navigate complex processes such as KYC, safeguarding, API integrations, and payment flows
Bring strategic thought leadership to partners—advising on how to scale their cross-border payments offering
Use data (volumes, revenue, adoption metrics) to identify trends and growth levers
Feed market and partner insights back into Product to influence roadmap and innovation
Monitor partner performance (volumes, revenue, usage trends) and build actionable growth plans
Maintain clear reporting for internal stakeholders (Sales leadership, Product, Compliance)
Ensure high partner satisfaction and retention across your portfolio