Strategic Account Manager (Freight Brokerage)

Wavepoint Warehousing, Inc. • Charlotte, NC

1d

About The Position

The Strategic Account Manager is responsible for managing and growing a portfolio of high-value shipper accounts within a freight brokerage environment. This role focuses on long-term customer partnerships, revenue growth, and delivering optimized transportation solutions across multiple modes.

Requirements

• Freight brokerage environment experience
• Experience managing and growing high-value shipper accounts
• Ability to develop and execute account growth plans
• Skill in identifying new business opportunities
• Proficiency in monitoring and analyzing account performance (KPIs)
• Experience collaborating with internal teams (carrier sales, operations, customer service)
• Ability to proactively resolve service issues and provide continuous improvement recommendations
• Knowledge of market trends, capacity conditions, and pricing fluctuations
• Problem-solving skills related to capacity, service failures, and cost optimization
• Negotiation skills for carrier rates
• Experience sourcing and securing carrier capacity
• Ability to manage daily load coverage
• Experience maintaining accurate data in TMS systems

Responsibilities

• Serve as the primary point of contact for assigned strategic accounts
• Develop and execute account growth plans to increase revenue, margin, and share of wallet
• Identify new business opportunities within existing accounts (lanes, modes, services)
• Monitor and analyze account performance (KPIs such as on-time delivery, cost, and service levels)
• Collaborate with internal teams (carrier sales, operations, customer service) to ensure service excellence
• Proactively resolve service issues and provide continuous improvement recommendations
• Stay informed on market trends, capacity conditions, and pricing fluctuations
• Solve problems proactively—capacity issues, service failures, cost optimization
• Negotiate competitive rates with carriers while maintaining profit margins
• Source and secure carrier capacity for open freight shipments
• Manage daily load coverage to ensure all shipments are booked and executed on time
• Maintain accurate load and carrier data in TMS systems

Benefits

• Weekly Pay
• Shift Differential Offered for 3rd Shift
• Paid Vacation and Sick Time
• Medical/Dental/Vision Insurance
• Flexible Spending Account
• 8 Paid holiday days
• Company-paid Life Insurance
• Company match 401(k) Retirement Savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed