Freight Brokerage Coordinator

PDI•Ankeny, IA

16h•Onsite

About The Position

Generates brokerage revenue and assists with various tasks within the brokerage area. This role involves contacting potential and existing customers to solicit new brokerage business, developing relationships with shippers and/or truck lines to generate additional revenue, and arranging transportation using the brokerage fleet. The coordinator analyzes brokerage business to identify opportunities, negotiates rates for profitability, and utilizes computer systems for booking, tracking, and follow-up. Responsibilities also include answering customer questions, resolving shipping errors, tracking freight, processing billing exceptions and freight claims, reviewing third-party billing, and maintaining customer files. Additional duties include general office functions such as answering calls, customer service, data entry, and assisting with SKU movement.

Requirements

Good understanding of transportation and logistics
Ability to make decisions, negotiate, meet deadlines, deal with interruptions, and problem-solving skills.
Basic computer skills, 10 key, administrative skills.
General math, administrative, organizational, attention to detail and follow through ability.
Good computer knowledge.
Must possess excellent verbal communication, phone etiquette, and interpersonal skills.
Sales and customer relations abilities.
High school education or equivalent required.
1 year minimum of logistical or dispatch experience preferred.

Nice To Haves

College education in related field preferred.

Responsibilities

Contacts potential and existing customers to solicit new brokerage business lines.
Develops relationships with shippers and/or truck lines to generate additional revenue.
Works with Inbound Freight to arrange transportation using brokerage fleet.
Analyzes all brokerage business to determine if there are additional opportunities and negotiates rates to ensure profitability.
Utilizes computer systems to negotiate rates, book loads, track, and follow up with driver and customer on brokerage contracts.
Answers questions, resolves shipping errors, tracks freight activity from pick-up to delivery, and researches related problems to achieve desired results.
Assists the department in general office functions including but not limited to answering incoming calls, performs customer service and handles problems following up with response quickly and efficiently, makes copies, monitors incoming faxes, compiles and distributes paperwork, and data entry.
Processes billing exceptions and freight claims including lumper fees, detention, shortages, and damaged product to ensure proper freight charges.
Reviews third party billing for all brokerage activity before it is invoiced.
Maintains brokerage customer files with appropriate documentation.
Works with Metafile to ensure accuracy of ship points and pallet counts.
Monitors PDI accounts payable records to keep track of freight income.
Assists in moving SKU’s.
Other duties as assigned by management.