Strategic Account Manager

TreviPay•Overland Park, KS

About The Position

TreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU. The Strategic Account Manager is part of a Global Account Management team and will report into local Account Management leadership.

Requirements

Previous experience (3+ years) managing strategic accounts
Experience developing and implementing commercial/sales strategy
Excellent relationship builder
Proactive, strategic thinker with a commercial mindset
Excellent written and oral communication skills
Highly organized and responsive
Ability to prioritize tasks and problem-solve on the fly
Self-motivated AND able to motivate others
Competitive spirit
Able to influence behavior in a matrix environment, across multiple functions within TreviPay and with the client
At ease managing and negotiating contracts
Demonstrated understanding of cultural differences and ability to adapt to customs and traditions impacting business outcomes and relationships
Ability to operate and thrive under pressure
University degree required
Mastery level knowledge of Microsoft Office

Nice To Haves

master’s degree is a plus

Responsibilities

Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes
Master and maintain deep knowledge of each client’s competitive landscape, including understanding of client’s addressable, serviceable and target markets
Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)
Identify and map the customer business and gain insight on value, addressing customer’s priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs
Actively listen (internally and externally) beyond solution needs and openly address conflict
Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution
Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to: Monitor and maintain the working relationship between TreviPay and the client, Discuss the development/evolution of products and services, Maintain a program of continuous improvement, Discuss additional enhancements, rollouts, expansion opportunities, etc., Review TreviPay’s and client’s performance of contractual obligations, Understand the client’s growth initiatives and how TreviPay can support those, Define plans to address strategic action items and measure success
Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay’s organization
Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast
Derive Strategic Account Plans from client’s Go to Market / commercial strategies
Lead day-to-day management and optimization of program growth plans
Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities
Act as keeper of program contract(s)
Facilitate renewals/re-negotiations
Draft and manage contract amendments
Monitor contract compliance
Understand and accurately communicate TreviPay solutions and processes
Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company-sponsored tools and training; including, but not limited to: Goal-setting and tracking, Account planning, Task management
Consistently exhibit alignment with TreviPay’s core values of Tenacity, Ingenuity and Empathy
Develop presentations as needed (for end user training, conferences, internal updates, etc.)
Represent TreviPay professionally and appropriately in all situations