Strategic Account Manager, National Security
About The Position
Chainalysis Government Solutions (CGS), a wholly owned Chainalysis subsidiary, provides blockchain intelligence technology, training, and services to U.S. Government law enforcement, defense, intelligence, and regulatory customers. The Strategic Account Manager drives revenue growth by helping U.S. public-sector customers achieve critical objectives and serves as the strategic anchor within a dedicated account pod. The role connects technical software adoption and data utilization with long-term account expansion. The position focuses on customers in the Intelligence Community and requires aligning software capabilities with national security and intelligence missions. The Strategic Account Manager provides consultative guidance on Chainalysis data and software, identifies opportunities to expand programs, and translates complex data discussions into actionable outcomes. The role also manages product implementation and usage, customer enablement, procurement and renewal processes, and customer feedback to internal teams. It requires spending three days per week on-site at customer facilities in the Washington, D.C. metropolitan area.
Requirements
- At least 5 years of experience in Customer Success, Account Management, or Inside Sales, specifically within GovTech or Public Sector SaaS.
- Active TS/SCI security clearance with Full Scope Polygraph.
- Deep familiarity with Intelligence Community procurement, buying cycles, and the pressures of classified, mission-critical environments.
- Proven track record of meeting or exceeding net revenue retention and expansion targets.
- Ability to navigate complex data conversations and interest in cryptocurrency, threat finance, and national security.
- Ability to maintain focus in high-growth, rapidly changing environments.
- Ability to spend three days per week on-site at various customer facility locations in the Washington, D.C. metropolitan area.
Responsibilities
- Drive account renewal and expansion revenue by measuring and increasing software and data utilization, identifying mission gaps, and building business cases for new use cases and services.
- Partner with Account Executives to co-lead growth strategies and develop strategic account plans, aligning Chainalysis products and data with customer missions.
- Identify customer challenges and opportunities, anticipate and remove roadblocks to renewals, and support predictable results.
- Deliver product update communications and coordinate, organize, and lead customer enablement sessions.
- Manage implementation and use of Chainalysis products and data, aligning work with customer missions, expectations, resources, timelines, and stakeholder communications.
- Track services and work with onsite services professionals to understand customer needs, use cases, and gaps.
- Lead the end-to-end renewal process, deliver quotes in line with contracting timelines, identify churn risks 180 or more days in advance, and execute mitigation plans to protect net revenue retention.
- Navigate public-sector contracting and compliance requirements to support predictable renewal execution.
- Represent the customer to the account team, Product, and Engineering, translating observations into actionable product enhancements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
