Strategic Account Manager- Life Sciences

H1

22h • $135,000 - $160,000 • Remote

About The Position

At H1, the mission is to provide a platform that optimally informs every doctor interaction globally, promoting health equity and building trust in healthcare systems. This is achieved by harnessing data and AI-technology to unlock medical insights, converting them into actions for optimal patient outcomes and accelerating an equitable drug development lifecycle. The Commercial team is crucial in understanding customer needs and user workflows to deliver valuable products and solve problems. As a Strategic Account Manager, you will manage and grow a portfolio of H1’s most critical customer relationships, specifically with top 20 pharmaceutical clients. This involves acting as a trusted advisor to senior stakeholders, including C-suite executives, to align their business objectives with H1’s solutions for measurable value. The role focuses on driving account expansion across business units, regions, and product lines, while strengthening long-term partnerships and maximizing client impact.

Requirements

• 8+ years of experience in B2B enterprise SaaS account management, preferably within Life Sciences data, Pharma, or Medical Affairs environments.
• Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts.
• Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders.
• Proven track record of driving expansion ARR within large enterprise accounts through strategic account planning and value realization.
• Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting.
• Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth objectives.
• Experience applying value-based selling methodologies to demonstrate measurable business impact.
• Willingness and ability to travel to customer sites approximately 20% of the time.

Nice To Haves

• Highly driven, strategic sales professional with a consistent record of exceeding targets within complex enterprise environments.
• Excels at deep discovery, uncovering business priorities, and translating them into meaningful value for clients.
• Proven success executing a land-and-expand strategy within large, global organizations.
• Skilled at building long-term partnerships that drive measurable growth.
• Strong executive presence and credibility, enabling engagement with senior stakeholders, influencing decision-making, and positioning solutions that deliver lasting impact across the enterprise.

Responsibilities

• Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
• Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
• Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
• Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
• Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
• Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
• Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
• Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
• Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
• Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
• Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
• Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

Benefits

• Full suite of health insurance options
• Generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from anywhere
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees