Strategic Account Manager

Border States • Bismarck, ND

20h • Remote

About The Position

The Strategic Account Manager leads company efforts to grow incremental profitable sales with customers that span multiple regions. Establishes relationships and identifies opportunities to grow and secure business within new and existing strategic accounts. In conjunction with the Supply Chain Services department, oversees the development and presentation of customer proposals. Works to drive innovation. Leads strategic opportunities for new and existing customers to generate desirable business opportunities within the assigned vertical market. Actively works with a multifunctional team to develop a strategy to meet and exceed revenue growth targets by leveraging market intelligence, identifying opportunities within new and existing accounts, and ensuring alignment with company, regional, and branch business objectives.

Requirements

• Minimum of a four-year engineering degree or the equivalent in substantial technical work experience preferred.
• Minimum 5 years of experience with outsides sales and/or business development as well as experience in inside sales or technical sales role.
• Experience initiating and negotiating agreements highly preferred.
• Must be able to read, write, and speak in English.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access and PowerPoint), internet, email, and SAP software as needed.
• Must possess strong leadership skills.
• Excellent customer service skills include being courteous, responsive, accurate, and competent.
• Excellent interpersonal, written, and verbal communication, reading, and customer service skills.
• Ability to articulate the value Border States provides to our existing and future customers.
• Ability to effectively plan and organize.
• Ability to understand customer negotiation points and the role of competition.
• Ability to work under pressure.
• Ability to get things done using sound judgement and effective communication.
• Creativity to develop innovative solutions and differentiate us from the competition.
• Curiosity to fully understand our customers business.

Responsibilities

• Maintains a strategic plan for key and target customers in addition to strategic regional projects.
• Call higher – presentation to customer management, selling the value of Border States, clarifying the Border States value by using tools like video, presentations, capability brochures, and marketing collateral that clarifies the value proposition for the company.
• Defines the customer engagement strategy, aligns stakeholders, and mobilizes an aligned team to drive the process.
• Develops a clear and concise view of the customer organization which includes physical locations, divisions, and operations.
• Defines customer stakeholders and develops internal champions.
• Develops a multiple year revenue plan to include goals and resources.
• Customer discovery to confirm value “fit” insights and prioritized opportunities.
• Blueprints the value proposition and monetizes it to co-create value.
• Actively works with a cross-functional team to develop an enterprise customer strategy to meet and exceed revenue growth targets by leveraging market intelligence, identifying opportunities within new and existing accounts, and ensuring alignment with company objectives.
• Provides visibility to internal stakeholders for all efforts and action items.
• Manages goals and expectations of a “virtual” team.
• Acts as the commercial leader of the team providing vision and defining roles and expectations to accomplish revenue goals.
• Provides innovative solutions to obstacles and challenges.
• Finalizes the value proposition with the customer which includes working with compliance on any specialized terms and conditions and master supply agreements.
• Targets TCCM opportunities to quantify the value add delivered.
• Executes value and delivers to customer commitments and orders – maintains quality metrics.
• Expands value through overall relationship and outcome management.
• Measures and strengthens the relationship.
• Expands share of wallet and becomes the trusted advisor.
• Coordinates with the SCS Administrators for customer presentations, agreements, and extended services.
• Contributes to Marketing Managers requests for supplier feedback and alignment that lead to an increase in customer share of wallet.
• Participates in conferences and educational opportunities for continuing personal development of relevant knowledge, techniques, and skills.
• Performs other duties as assigned by supervisor or designate.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• bonuses to their employee-owners upon the achievement of branch and company goals

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees