Strategic Account Manager, Public Sector Growth
Replica Inc.•Quinte West, ON
•$130,000 - $150,000•Hybrid
About The Position
We’re looking for a Strategic Account Manager to lead growth across a portfolio of our most important public sector customers. This role sits at the intersection of relationship-building, strategy, and revenue ownership. You’ll work closely with agency partners to understand their priorities, guide them toward impactful use cases, and expand our presence across teams and departments. This is not a maintenance role. You’ll be expected to take ownership, think creatively, and actively shape how we grow within each account.
Requirements
- Proven track record of growing complex, strategic accounts, 5+ years experience preferred
- A strong relationship builder who can quickly establish trust and credibility
- Strategic and curious, you ask good questions and bring thoughtful ideas forward
- Comfortable with ambiguity and able to operate independently
- Creative, flexible, and willing to test new approaches
- Driven, proactive, and ready to engage with customers immediately
- Motivated by outcomes and committed to delivering real value
- Willing and able to travel to meet with customers regularly
Responsibilities
- Own renewals and expansion deals across a portfolio of strategic public sector accounts
- Be accountable for Net Revenue Retention (NRR) and account growth targets
- Identify, develop, and close expansion opportunities across departments, use cases, and products
- Build and execute account plans that align with customer goals and timelines
- Develop strong, multi-threaded relationships across agencies
- Engage senior stakeholders and decision-makers
- Expand beyond existing contacts to create durable, long-term partnerships
- Help customers connect their goals to meaningful outcomes using Replica
- Bring forward ideas and insights that help agencies solve complex challenges
- Clearly communicate the impact and value of Replica’s data
- Stay close to your customers through regular engagement and in-person meetings
- Travel as needed to support relationship building and key initiatives
- Ensure customers are continuously realizing value and progressing in their use of Replica
- Take initiative and operate independently with a high level of ownership
- Test new approaches, iterate quickly, and adapt based on what works
- Bring customer insights back to internal teams to inform product and strategy
Benefits
- Base salary range of $130,000 - $150,000
- Variable compensation component tied to Net Revenue Retention (NRR) driven by renewal and expansion revenue
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
