Strategic Account Manager, Public Sector

Virtualitics, Inc • District of Columbia, DC

1d • Remote

About The Position

Virtualitics is seeking a dedicated and experienced Strategic Account Manager to join our Public Sector team. This is a critical role focused on post-sales success, responsible for ensuring maximum value realization, retention, and growth within our most important government accounts. The primary mission of this role is to secure 100% customer retention and achieve zero churn across our most strategic contracts. The ideal candidate will be a trusted advisor to our clients, a passionate customer advocate, and a skilled relationship manager with a proven track record of managing and growing large, complex Federal accounts.

Requirements

• 8-10+ years of experience in a customer-facing role such as Strategic Account Management, or Federal Sales, with a focus on post-sales and renewals.
• A proven and demonstrable track record of achieving near-100% retention and renewal rates with large, strategic enterprise or government accounts.
• Deep experience managing complex Federal/DoD contracts and navigating the government procurement and renewal process.
• Ability to drive conversation with customers around renewal path with color of money, time lines, risk mitigation.
• Exceptional interpersonal and communication skills, with the ability to build rapport and credibility with senior government leaders and C-level executives.
• A strategic mindset with strong problem-solving skills and the ability to act as a trusted advisor to clients.
• Familiarity with the enterprise software landscape, particularly in AI/ML, data analytics, or business intelligence.
• Secret clearance required, up to TS. Or eligibility to obtain and hold clearance

Nice To Haves

• Direct experience working with solutions focused on AI, logistics, sustainment, and operational readiness within the DoD.
• Established reputation and network within the DoD and Intelligence Community program and contracting circles.
• Experience using Customer Success & CRM platforms.
• Active security clearance.
• Bachelor's degree in Business Administration, Management, or a related field.

Responsibilities

• Owns the commercial and executive relationship, account strategy, expansion opportunities, and all financial aspects of renewals/expansions (e.g.,contract vehicles,color of money, funding strategy, pricing conversations, engagement with COR/KO, expansion conversations, etc).
• Own the entire lifecycle of our strategic accounts post-sale.
• Ensure 100% retention, mitigate churn risk, and secure on-time contract renewals.
• Partner closely with Sales and Delivery teams to develop and execute comprehensive account plans focused on customer health, value realization, and identifying growth opportunities.
• Establish yourself as an indispensable partner to our clients.
• Cultivate and maintain deep, multi-level relationships with key stakeholders within strategic accounts, from end-users to executive sponsors and contracting officers.
• Partner closely with customers to ensure they are achieving their desired outcomes and realizing the full potential of the Virtualitics platform and investments.
• Conduct regular executive business reviews (EBRs) to demonstrate value, review key performance metrics, and align on future goals.
• Partner closely with delivery teams to proactively monitor account health and address any potential issues and mitigate impact and risk to customer churn.
• Serve as the primary voice of the customer internally.
• Liaise with Sales, Product, Engineering, and Delivery teams to ensure a seamless customer experience and communicate client feedback to inform the product roadmap.
• Partner closely with Sales AE’s to Identify and qualify opportunities for expansion and upsell within your portfolio of accounts, partnering with the Sales team to execute on growth initiatives.

Benefits

• Highly competitive compensation
• Meaningful equity participation
• Fully paid medical, dental, and vision coverage for you and your dependents
• Unlimited PTO
• Flexible work arrangements
• Remote flexibility
• Hybrid options for team members based in the Los Angeles or Washington, DC areas

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree