Strategic Account Manager - Stellarus, Principal

Blue Shield of CaliforniaOakland, CA
$154,132 - $246,760Hybrid

About The Position

The Sales and Accounts Management team is responsible for ensuring Stellarus’ customers achieve meaningful, sustained value from the platform and experience a high level of trust, partnership, and satisfaction. The Strategic Account Manager - Stellarus, Principal is a senior individual‑contributor role responsible for managing and growing a portfolio of strategic customer accounts that are important to Stellarus’ growth and customer outcomes, but do not carry the same enterprise‑level risk or visibility as flagship accounts. In this role, you will serve as the primary account owner for assigned strategic customers, developing account strategies, driving value realization and solution adoption, and partnering across Product, Technology, and Operations teams to deliver measurable business outcomes. You will engage regularly with senior leaders within customer organizations and operate with a high degree of independence, while escalating the most complex, high‑risk, or enterprise‑impacting issues to senior account leadership. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Requirements

  • External hires must pass a background check/drug screen.

Nice To Haves

  • Leaders that are energized by creative and critical thinking.
  • Leaders that are energized by building and sustaining high-performing teams.
  • Leaders that are energized by getting results the right way.
  • Leaders that are energized by fostering continuous learning.

Responsibilities

  • Serve as the primary account owner for assigned strategic customers.
  • Develop account strategies.
  • Drive value realization and solution adoption.
  • Partner across Product, Technology, and Operations teams to deliver measurable business outcomes.
  • Engage regularly with senior leaders within customer organizations.
  • Operate with a high degree of independence.
  • Escalate the most complex, high‑risk, or enterprise‑impacting issues to senior account leadership.
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