Strategic Account Manager, Restoration

Floor & Decor • Springfield, MA

21h • Remote

About The Position

As a Strategic Account Manager, you’ll design, drive, and execute strategic account plans that unlock profitable expansion, deepen relationships, and turn complex purchasing needs into long-term partnerships. Your work influences how large-scale spaces get built and how we compete in a fast-moving market.

Requirements

• 5+ years managing major or national accounts with long commercial sales cycles—and a consistent track record of meeting or exceeding multi-million-dollar revenue targets.
• Experience working within complex construction or flooring-related environments, navigating bids, specifications, pricing structures, and supplier partnerships.
• High proficiency with CRM (preferably Salesforce), Microsoft Suite, and data-driven forecasting tools to manage pipelines and drive decision-making.
• Strong negotiation, communication, and relationship-building skills that help you influence stakeholders, solve problems, and maintain trust across large account networks.
• A self-driven, organized approach that thrives in remote work while delivering reliably on deadlines, follow-through, and detailed documentation.
• A strategic mindset paired with the hands-on hustle to identify opportunities, pursue leads, and close high-value business.

Responsibilities

• Owning the strategy and execution for major commercial accounts—prospecting, negotiating, and expanding relationships across regional and national footprints.
• Developing detailed sales plans and forecasts that guide margin, pricing, and custom program decisions, including private-label offerings.
• Leading RFP/RFQ responses, navigating long bid cycles, and coordinating deeply with internal partners to ensure accuracy, competitiveness, and value.
• Acting as the industry intelligence hub—sharing market, customer, and competitive insights that shape product, supplier, and marketing strategies.
• Building strong, trust-driven relationships with commercial clients through regular touchpoints, events, onsite visits, and problem-solving that keeps projects moving.
• Identifying new opportunities within assigned accounts and opening doors to prospective buyers through referrals, research, and proactive outreach.

Benefits

• Bonus opportunities
• Career advancement opportunities at every level
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees