Strategic Account Manager, Medically Integrated Dispensing (MID)

McKesson•Usa, TX

13d•Remote

About The Position

McKesson is seeking a Strategic Account Manager, Medically Integrated Dispensing (MID). The Strategic Account Manager – MID is responsible for strategic account leadership, operational performance, and growth execution across a defined portfolio of large, complex McKesson Specialty Pharmacy and MID accounts. This individual serves as the primary relationship owner and trusted advisor, ensuring successful delivery of MID programs and alignment with enterprise customer goals. The Strategic Account Manager partners closely with Account Executives, Client Management Specialists, Implementation, Clinical, GPO, and Operations teams to deliver high‑quality service, scalable program adoption, and measurable business outcomes.

Requirements

Degree or equivalent and typically requires 7+ years of relevant experience.
Bachelor’s degree or equivalent experience.
7+ years of large account management, consulting, or related experience.
Specialty pharmacy experience.
Experience managing complex healthcare accounts and growth strategies.
Experience supporting or partnering with sales efforts and business development initiatives.
Ability to work with C-Suite level leaders in customer organizations.
Deep understanding of pharmacy workflow, systems, and operations.
Knowledge of payer landscape, reimbursement models, and competitive dynamics.
Experience developing business cases, ROI analyses, and growth strategies.
Experience working with or alongside GPO structures and strategy.
Familiarity with Medically Integrated Dispensing and Total Care Solutions offerings.
Strategic thinker with strong execution capability.
Ability to influence without authority across cross‑functional teams.
Strong business acumen and financial literacy.
Excellent communication and executive presence.
Proven ability to drive growth, retention, and customer satisfaction.
Strong problem‑solving and decision‑making skills.
Ability to operate in a fast‑paced, complex environment.

Nice To Haves

Specialty Pharmacy and Community Oncology experience preferred.
Certified Pharmacy Technician or equivalent experience preferred.

Responsibilities

Owns the strategic direction, retention, and growth of large enterprise MID and Specialty Pharmacy accounts.
Develops and executes account plans aligned to customer objectives and McKesson Specialty Pharmacy strategy.
Identifies and advances new business opportunities, including: Expansion of medically integrated dispensing programs, Growth within Specialty Pharmacy networks, health systems, and large provider organizations, Penetration of multi-site and multi-specialty enterprise accounts.
Partners closely with Sales/Account Executives to qualify, position, and expand opportunities.
Understands enterprise practice workflows, decision drivers, and financial priorities; translates into actionable ROI‑based strategies.
Drives adoption of core offerings (e.g., MID, GPO programs, software products) while deepening Specialty Pharmacy engagement.
Owns the internal GPO relationship strategy for assigned accounts.
Partners with GPO leadership and account teams to: Identify opportunities to expand McKesson presence within multi‑specialty practices, Align MID and broader McKesson offerings to GPO‑driven growth strategies, Leverage GPO relationships to unlock new sites, specialties, and service lines.
Acts as a strategic connector between GPO, Sales, and Account teams to drive expansion and value creation.
Serves as primary point of accountability for account performance and issue resolution.
Leads triage and resolution of complex issues across internal teams.
Ensures consistent service delivery aligned with contractual expectations.
Establishes and monitors customer feedback and satisfaction metrics.
Provides thought leadership and best practices to improve operational performance.
Owns visibility into account financial performance (revenue, margin, growth).
Develops and presents business plans, ROI analyses, and growth projections.
Maintains knowledge of contracts (GPO, payer, etc.) and their implications.