Account Representative, Medically Integrated Dispensing (MID/IOD) Solutions
About The Position
Specialty Networks Solutions creates clinical & economic value for independent specialty providers & partners in oncology, urology, gastroenterology & rheumatology. The purpose of this organization at Cardinal Health is to help independent specialty providers improve patient outcomes by getting each patient to the right care at the right time. Specialty Networks Solutions works with over 11,500 providers across 1,500+ independent specialty physician practices and groups. Our team, Medically Integrated Dispensing Solutions (MIDS), provides implementation and operational support to specialty physician practices interested in operating medically integrated dispensaries (in-office dispensary, or referred to as an IOD). The MIDS Account Management team provides consultative support to specialty physician office practices that are members of Specialty Networks Solutions. The Account Representative, MID Solutions ensures a timely, efficient launch of new IODs/pharmacies and provide daily ongoing support to an assigned group of accounts.
Requirements
- Competent in Microsoft Office applications and video conferencing
- Excellent organizational skills and attention to detail
- Flexible and self-disciplined scheduling
- Strong interpersonal skills related to teamwork, collaboration, and customer service
- Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes action to resolve
- Applies judgment within defined parameters
- Receives general guidance and may receive more detailed instruction on new projects
- Work reviewed for sound reasoning and accuracy
Nice To Haves
- Background in pharmacy (retail pharmacy or Pharmacy Tech experience a strong preference)
- Experience working within a Physician Office Dispensary or Medically Integrated Dispensary (ideally within Rheum, Oncology, GI, Urology), a plus but not required
Responsibilities
- Schedule initial call with practice to review initial IOD (in-office dispensary) documentation
- Initiate & complete credentialing process for in-office dispensaries/pharmacies
- Install software and network printers for practices
- Ensures all required paperwork has been completed including but not limited to declarations, e-prescribing, and cardfinder forms
- Training calls with practices after practices have identified patients
- Track practice throughout entire implementation process, keeping them motivated and engaged
- Follow up with training on pending IODs
- Verify MSM is communicating with site servers
- Follow up with newly launched and low performing IODs to ensure enhanced performance
- Setup custom reports per customer request
- Monitor PSAO communications for credentialing and follow up with members on outstanding documentation
- Ongoing support and training for members
- Assist with follow up on insurance applications
- Review EOBs
- Follow up with pending IODs for their initial documentation to complete NCPDP and payer apps
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
