Strategic Account Manager II

Priority Technology Holdings, LLC•Alpharetta, GA

1d•Remote

About The Position

As a Strategic Account Manager, you will serve as the primary relationship owner for a portfolio of high-value partners within the payment ecosystem. Your mission is to deliver exceptional partner experiences, ensure operational excellence, and support revenue growth by proactively managing day-to-day interactions, resolving issues, and aligning cross-functional resources. This role requires a blend of strategic thinking, operational execution, and relationship management. You will partner closely with Sales, Customer Support, Logistics, and Technical teams to ensure that partners are not only supported—but thriving.

Requirements

7+ years of progressive experience in account management, partner success, or complex client-facing roles within payments, fintech, or financial services, with ownership of high-value strategic partner portfolios.
Deep expertise in payment processing ecosystems, including acquiring models, gateways, ISO/channel structures, residual economics, risk considerations, and full transaction lifecycle workflows.
Advanced experience designing, managing, and optimizing partner compensation and residual programs, including financial modeling, contract interpretation, margin analysis, and incentive structuring.
Strong executive-level communication and stakeholder management skills, with the ability to influence senior partner contacts, present business cases, and negotiate commercially complex arrangements.
High level of financial and analytical acumen, including portfolio forecasting, performance analysis, KPI development, and translating data into strategic recommendations.
Advanced proficiency with CRM platforms, reporting tools, and financial systems, with the ability to streamline processes and manage cross-functional initiatives; willingness to travel up to 25% for strategic partner engagement and industry representation.

Nice To Haves

Ability to analyze data and interpret financial metrics using Excel or Google Sheets.
Strong multitasking and problem-solving capabilities.
Proven experience managing escalations and driving meaningful resolutions.
Familiarity with partner-facing platforms such as MX™ Connect or similar payment portals.
Works well in a team environment, with the ability to function with professionals internally and externally at all levels.

Responsibilities

Serve as the primary point of contact for strategic partners, managing ongoing communication via phone, email, and scheduled touchpoints.
Build and maintain deep, trust-based relationships with partners, focused on long-term success and mutual value.
Advocate for partners internally while balancing business goals and operational capabilities.
Troubleshoot day-to-day issues, coordinating with internal teams to deliver fast, effective resolutions.
Proactively identify operational challenges and streamline processes to enhance partner experience.
Track key performance indicators (KPIs) including partner satisfaction, operational efficiency, and service-level performance.
Produce and present recurring reports to both internal stakeholders and external partners, including insights and recommendations.
Support compliance and accuracy in commission and residual reporting.
Participate in strategic initiatives, including rollout of new products and services to partner networks.
Serve as the first line of escalation for operational or revenue-impacting concerns.
Drive timely resolution by coordinating cross-functional teams and maintaining clear communication with stakeholders.
Consult with internal departments—Support, Finance, Product, and Logistics—to ensure alignment on partner priorities and timely execution of deliverables.
Function as a conduit between the partner and internal teams, ensuring expectations and outcomes are aligned.
Foster and strengthen relationships with key strategic accounts through face-to-face interactions.
Deepen understanding of clients’ evolving business needs, goals, and pain points.
Lead high-impact business reviews, strategic planning sessions, and solution workshops.