Strategic Account Executive - Illinois Area

PaceMate™•Chicago, IL

19d•$125,000 - $232,500•Remote

About The Position

The PaceMate™ Strategic Account Executive is a full-time, remote position responsible for managing strategic, executive-level, and commercial partnerships with high-value electrophysiology (EP), cardiology, and heart failure practices within enterprise hospital systems and Integrated Delivery Networks (IDNs). This role is crucial for ensuring PaceMate delivers significant clinical, operational, and business value, while also driving long-term account growth, retention, and expansion. The Strategic Account Executive focuses on executive alignment, strategic planning, managing escalations, renewals, and identifying upsell opportunities, operating above day-to-day operational support. Key activities include leading Quarterly Business Reviews, collaborating cross-functionally to resolve critical issues, and fostering customer loyalty and enterprise adoption. The goal is to strengthen customer relationships, expand the use of PaceMate solutions across enterprises, and generate references to support future sales and market growth.

Requirements

3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS
3-5 Years of team management in healthcare
Proven experience owning post-sale revenue, renewals, and expansion
Strong executive presence with the ability to engage physicians, administrators, and senior leaders
Experience working with hospital systems, IDNs, or large multi-site healthcare organizations
Excellent communication and interpersonal skills
Computer literate with Excel, Word, Adobe, PowerPoint
Sales Management experience
CRM/Cardiology Account Management Experience Required; EP experience strongly preferred
Must have access to stable, reliable internet access.
You must reside within the geography of the territory.
You will be expected to travel between 50% -70% of the time to fully perform your duties and responsibilities.
You must only work from within the contiguous Unites States.
If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.
While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.

Nice To Haves

EP experience strongly preferred

Responsibilities

Serve as the strategic and executive point of contact for accounts in assigned geography
Build and maintain trusted relationships with executive, clinical, and operational leadership
Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
Translate operational performance into executive-level insights and ROI
Lead and present Quarterly and Annual Business Reviews
Identify, position, and close upsell and expansion opportunities
Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs
Develop tactics that will deliver the most appropriate products or services
Use of communication skills to present to and influence key stakeholders in the sales process
Provides clients with product information, demonstrations, analytics, etc.
Create key opinion leaders / reference sites within each current Key Account customer & region
Responsible for both maintaining and growing business in contracted groups
Manage expenses within budget
Re-Sign current customers on longer term agreements and contract renewals
Active involvement in weekly and quarterly sales planning process
Own the strategic health, retention, and growth of assigned enterprise accounts
Maintain multi-year account plans aligned to customer goals and PaceMate strategy
Align PaceMate solutions to executive priorities and enterprise initiatives
Drive Enterprise-wide standardization
Drive expansion through additional clinics, service lines, or offerings
Support pricing changes and contract renewals
Identify and develop add-on services opportunities
Lead escalations when operational issues rise to executive or strategic impact
Partner with internal teams to drive resolution and recovery plans
Physician relationships
KOL identification and development
Reference site / references nurturing
Serve as Executive Sponsor
Attend Onboardings & Workflow Design Meetings
Set the ongoing business development expectations