Stormwater Utility Administrator

City of Northampton•Northampton, MA

10d•Hybrid

About The Position

This position is responsible for data collection and management, rate setting and billing calculations, abatements, credits, permitting support, field work and the preparation of public communications necessary for the administration of the City’s Stormwater and Flood Control Utility. The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact finding techniques; or determining the methods to accomplish the work. Relationships are primarily with co-workers and the public, involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations. More than ordinary courtesy, tact and diplomacy may be required to resolve complaints or deal with hostile, uncooperative or uninformed persons.

Requirements

Bachelor’s degree in business administration, environmental sciences, planning or a related field
three to five years of experience in utility or program administration or the environmental sciences sector
equivalent combination of education and experience
Valid driver’s license is required
Knowledge of Microsoft Office Suite and database administration
Knowledge of Geographic Information Systems (GIS)
Knowledge of data management
Ability to accurately research and determine complex property information from engineering drawings, boundary surveys, photos, assessor’s records, deeds and other sources of information
Ability to complete fee calculation revisions for the Utility
Ability to independently resolve issues that involve conflicting information
Ability to work independently
Skilled at establishing and maintaining effective working relationships
Skilled at communicating effectively verbally, in writing, and through graphics
Detail oriented
Time management skills

Responsibilities

Maintains accurate billing calculations for the Stormwater and Flood Control Utility for all properties within the City; investigates discrepancies; calculates revisions to billing.
Models utility rates to match approved budgets; maintains billing database.
Conducts GIS and deed research to ensure accuracy of data and calculations.
Reviews and researches Utility abatement requests and questions; processes abatements as needed.
Provides assistance implementing the stormwater management program in accordance with all Federal and State regulations.
Manages implementation of the Utility’s Credit Policy; updates and revises the Policy as directed; reviews, processes and tracks credit applications; calculates credits and tracks expiration dates.
Field inspects stormwater structures; ensures compliance with stormwater management permits.
Serves as point of contact for resident concerns and questions about Utility functions and administration.
Collects data for and writes the Utility’s annual report and other public presentations as directed.
Collects field data and/or water quality samples and performs construction inspections, data analysis and/or other administrative tasks to support the Engineering Division.
Maintains electronic and paper files.
Understands and follows all safety regulations.
Provides assistance to other divisions as directed.
Performs similar or related work as required.