Store Team Lead - Harrison Avenue

Morgan Memorial Goodwill Industries•Boston, MA

6d•$20 - $22•Onsite

About The Position

The Store Team Lead performs Sales Associate duties and provides guidance to Sales Associates. The role provides customer service, operates and monitors cash registers, and helps ensure policies and procedures are followed. Under the direction of the Store Manager, the Team Lead supports merchandising, store opening and closing, daily work assignments, floor activities, housekeeping, and loss prevention. The position is based in a normal retail store environment, with frequent public contact and possible travel to another store location.

Requirements

High school diploma or equivalent.
Previous retail experience.
Ability to perform math at an eighth-grade level, including addition, subtraction, calculating percentages, and multiplication.
Ability to speak and understand English.
Strong leadership skills and ability to train, develop, and motivate staff.
Good team-building skills.
Strong customer focus.
Ability to work with a diverse staff and customer base, including individuals with disabilities.
Ability to determine when to refer a problem situation to a supervisor.
Satisfactory results on all required background checks.
Ability to meet the physical demands of the job, including standing and walking regularly, frequently moving racks, bins, and stock, and lifting or moving up to 25 pounds frequently and up to 50 pounds occasionally.
Vision abilities including depth perception, peripheral vision, distinguishing basic colors, and adjusting focus.

Responsibilities

Monitor cash registers for accuracy and reconcile registers at the end of the day.
Process customer checks, charges, and store credits, and correct register voids and errors.
Handle customer objections and complaints, escalating complaints to the Store Manager as necessary.
Merchandise inventory by color, size, and season under the Store Manager’s direction; decide which classifications to pull each week by color and quantity.
Assess merchandise and make pricing recommendations to the Store Manager or Assistant Store Manager.
Ensure the store opens and closes on time.
Perform daily work assignments and provide work direction to team members when the Store Manager is absent.
Direct floor activities, monitor registers, assist customers, and complete the daily sales report.
Process staff payroll when required.
Direct housekeeping activities by assigning duties and helping as necessary.
Provide customer service by knowing inventory, sales information, store policies and procedures, and related information.
Support loss prevention by monitoring dressing rooms and observing customers.
Perform other duties as assigned.