Store Team Lead - Harrison Avenue
About The Position
The Store Team Lead performs Sales Associate duties while guiding Sales Associates and helping ensure excellent customer service, accurate cash-register operations, and compliance with store policies and procedures. The role supports store operations under the direction of the Store Manager, including merchandising, opening and closing, directing daily floor activities, completing sales reports, and assigning or assisting with housekeeping duties. The position is based in a retail store, involves frequent contact with the public, and may occasionally require travel to another store location.
Requirements
- High school diploma or equivalent.
- Previous retail experience.
- Ability to perform eighth-grade-level math, including addition, subtraction, percentage calculations, and multiplication.
- Ability to speak and understand English.
- Strong leadership skills and the ability to train, develop, and motivate staff.
- Good team-building skills.
- Strong customer focus.
- Ability to work with a diverse staff and customer base, including individuals with disabilities.
- Ability to determine when to direct a problem situation to a supervisor.
- Satisfactory results on all required background checks.
- Ability to stand, walk, use hands to finger, handle, or feel objects, and talk and hear.
- Ability to move racks, bins, and stock; lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally.
- Required vision abilities include depth perception, peripheral vision, distinguishing basic colors, and adjusting vision to bring objects into focus.
- Ability to stand for long periods.
Responsibilities
- Monitor cash registers for accuracy and reconcile registers at the end of the day.
- Process customer checks, charges, and store credits, and correct register voids and errors.
- Handle customer objections and complaints, escalating complaints to the Store Manager as necessary.
- Merchandise inventory by color, size, and season under the direction of the Store Manager.
- Decide which classifications to pull each week by color and quantity.
- Assess merchandise and make pricing recommendations to the Store Manager or Assistant Store Manager.
- Ensure the store opens and closes on time.
- Perform daily work assignments and provide work direction to team members when the Store Manager is absent.
- Direct floor activities, monitor registers, assist customers, and complete the daily sales report.
- Process staff payroll when required.
- Direct housekeeping activities by assigning duties and helping as necessary.
- Provide customer service by knowing inventory, sales information, store policies and procedures, and related information.
- Support loss prevention by monitoring dressing rooms and observing customers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
