Store Support Administrator

The Escape Game•Smyrna, TN

12d•$18 - $20•Onsite

About The Position

As the Product Care Administrator, you will assist by providing key support for Product Care through the buildout and maintenance of data systems and the execution of department admin tasks. This position will be primarily responsible for tracking data that will help inform Game Design, Technology, and Support.

Requirements

Experience in training others
Experience with Google Sheets / CSVs and using formulas
A love for escape rooms and interactive media
Contagiously positive, can-do attitude
Loves to “win.”
Strong organizational and interpersonal skills
Strong communication skills - written, on the phone, in-person
Experience leading others in an informal structure
Proficient at spreadsheets & document creation
General business acumen
Ability to lift/carry up to 50 pounds individually
Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
Basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
Understanding of architectural floor plans and general construction processes

Responsibilities

Audit Tickets for closure methods and trends.
Develop and track an internal store-level ticketing system
Identify systemic issues / trends and take initiative to solve them.
Review / Utilize Game Report Data (ESGs, NPS, etc)
Create and track a company-wide component inventory system
Continuous system development and analysis as the need arises
Track and report store maintenance spending trends.
Book Travel for planned and emergency trips.
Order and expense materials for ticket resolutions.
Order and expense items within the department operating budget.
Draft and release Store Communications.
Feedback Surveys, TAG Submissions, etc.
Assist with performing Ticket Assignments.
Track and manage Internal Component Replacement Backstock.
Track and Report Department Spend
TEGB Fulcrum Request Logging and Upkeep (track the list of component requests between Product Care and the TEG Adventure Factory)
Ship Components
Tech Request Logging and Upkeep (track the list of component requests between Product Care and the Game Technology Department)
Assist in the creation of documentation resources that assist with troubleshooting and challenge resolution for both the Product Care team and local stores.
Assist with virtual and in-person training sessions for stores and the Store Support Team.
Create Documentation, Modules, and Guides.
Find and review external training materials to determine if it fits TEG needs.
Work alongside Game Design, Game Technology, TEGB, and Store Support Teams to develop maintenance manuals, troubleshooting guides, and training materials.
Approve Timesheets for the department
Process Expense Approvals