Technology Support Administrator

CareCentrix-posted 4 days ago
$22 - $25/Yr
Full-time • Entry Level
Hybrid • Egypt Lake-Leto, FL
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As a Technology Support Administrator, you will provide quality day-to-day hands on and remote end user support with a high degree of customer satisfaction and technical expertise. You will troubleshoot end user hardware, software, mobile device, and peripheral problems working under moderate supervision.

  • Work as part of the Technology Infrastructure end user support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
  • Provides basic level technical support of end user hardware, software, mobile devices, and peripherals
  • Responsible for timely ticket resolution and closure
  • Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
  • Execute the joiners and leavers process, including imaging, deployment, equipment returns and replacements
  • Maintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripherals
  • Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation
  • Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologies
  • Provide basic business level application support
  • Participates in special projects
  • Performs other duties as assigned
  • Must be willing to work off hours and be part of an on-call rotation.
  • College Degree in Information Systems and/or 3 years Desktop Support experience in a medium to large size organization
  • Mobile device experience with Apple IOS platforms
  • Expertise with Windows 10 operating systems
  • Knowledge of enterprise systems configuration management systems (i.e. Intune,SCCM)
  • Knowledge of the Microsoft Office Suite
  • Experience working in a highly regulated and secure environment
  • Excellent oral/written problem solving and customer service skills required
  • Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
  • Proactively seeks learning opportunities and is a self-starter.
  • MUST work on-site in our Tampa, FL location 4 days/week with 1 WFH day
  • Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
  • Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
  • Advancement Opportunities, professional skills training, and tuition /exam reimbursement
  • PayActiv - access earned income in between pay checks
  • Walgreens Discount - receive up to 25% off eligible items
  • Great culture with a sense of community
  • Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution, Paid Time Off, Personal/Sick Time, Paid Parental Leave, and more.
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