Sentinel Group-posted 2 days ago
$60,000 - $65,000/Yr
Full-time • Entry Level
Hybrid • Wakefield, MA
251-500 employees

We are seeking a Technical Support Administrator who will play an integral role in building and engaging the company’s customer base and creating effective strategies that will promote long-term growth of our firm. The Technical Support Administrator will be responsible for providing support to 250+ end users on all IT systems and applications. They will provide customer service, troubleshoot problems, and advise on appropriate actions. The Technical Support Administrator will also be responsible for maintaining the desktop, network, and server infrastructure.

  • Work with the IT team to assist with infrastructure upgrades and projects
  • Install and configure new software and hardware
  • Work with end users to resolve issues
  • Write and manage technical documentation, policies, and procedures
  • Help define and establish common system administration functions
  • Perform on-site and remote technical support
  • Proficient knowledge of Microsoft Office 365 applications such as Excel, PowerPoint, Word, Outlook (Microsoft Access and Vizio is a plus)
  • Knowledge of Windows 11 and MacOS
  • Experience with centrally managed Antivirus applications (SentinelOne is a plus).
  • Experience with Hardware/Software troubleshooting MacBook Laptops
  • Server support experience with various Windows Server versions
  • Proficiency with Active Directory (Microsoft Entra ID is a plus)
  • End user support experience
  • Windows Remote Desktop experience (Splashtop is a plus)
  • Experience with Exchange Server administration, basic network administration (Office365/Exchange Online a plus)
  • Knowledge of IP routing protocols, SMTP, TCP/IP, DNS, DHCP
  • Basic working knowledge of VMWare vCenter
  • Basic working knowledge of AWS
  • Basic working knowledge of ticket tracking systems (FreshService is a plus)
  • Basic working knowledge of Mobile Device Management Systems (NinjaRMM and Kandji/Iru is a plus)
  • Basic working knowledge of simple SQL queries
  • Basic working knowledge of automation systems
  • College degree in related technical / business areas or equivalent work experience.
  • Experience with Hardware/Software troubleshooting of desktops and laptops
  • 1-2 years of experience in a Systems Driven IT Department
  • 1-3 years of experience providing desktop/laptop/server/network support in a fast-paced environment where the technology is constantly evolving
  • End user support experience
  • PTO (vacation, sick, personal time bank)
  • FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
  • 12 Paid Holidays (10 stated and 2 floating holidays)
  • 2 Community Volunteer Days
  • 5 Summer Half Days
  • Medical, Dental, Vision
  • Life Insurance
  • LTD & STD
  • Retirement Plan with 4% Employer Match
  • Parental Leave
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