Store Supervisor - Springfield - Spanish Speaking Preferred

TD • Springfield, MA

1d • $24 - $34 • Onsite

About The Position

The Store Supervisor oversees day-to-day team activities to support operational excellence, compliance, and achievement of operational, customer, and sales objectives. The role provides work direction and coaching to advice and service colleagues, monitors teller and platform workflows, and helps ensure the Store follows banking policies and regulatory requirements. When other managers are absent, the supervisor is expected to manage the Store, including teller operations, the platform, and customer escalations.

The supervisor supports the acquisition, retention, and deepening of customer relationships through sales and advice activities, personalized service, lead management, and customer outreach. This includes maintaining active NMLS registration to discuss loan products and facilitate application intake. The role also has responsibility for customer transactions and issue resolution, vault and cash management, fraud prevention, compliance, team development, scheduling, and a welcoming and compliant Store environment.

Requirements

• High school diploma or GED.
• At least 2 years of related experience working with customers and/or in sales, or equivalent.
• Previous supervisory experience or demonstrated ability to provide direction, make decisions, coach, and oversee customer service.
• Proven ability to meet and exceed customer expectations.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision-making and problem-solving.
• Ability to multitask and maintain order in the Store.
• Working knowledge of Outlook, Lotus Notes, Word, and Excel.
• Ability to supervise and lead others.
• Ability to provide community services.
• Must maintain active NMLS registration for relevant loan-product conversations and application intake.
• Must be eligible for employment with a covered financial institution and eligible for NMLS mortgage loan originator registration.
• Satisfactory criminal background and credit report checks, as well as required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Undergraduate degree.
• Notary license.

Responsibilities

• Supervise, lead, and direct daily activities of advice and service colleagues to achieve individual and Store objectives.
• Monitor teller and platform workflows, prioritize tasks, delegate responsibilities, and maintain effective service delivery.
• Manage the Store in the absence of another manager, including teller operations, the platform, and customer escalations.
• Promote operational excellence and compliance, including cash handling, vault management, negotiable-item control, fraud prevention, customer privacy, colleague safety, and expense management.
• Maintain active NMLS registration and engage customers about loan products while facilitating application intake.
• Coach and develop colleagues in customer service, product knowledge, advice conversations, complaint resolution, and professional development.
• Support customer acquisition, retention, and relationship deepening through consultative advice, sales and service activities, lead management, outreach, referrals, and appointments.
• Complete customer transactions and use customer relationship management tools to conduct needs-based conversations and provide financial advice.
• Lead lobby and frontline customer experience activities, serve as a point of contact for inquiries and escalations, and resolve customer concerns.
• Support execution of Store customer experience and advice plans while ensuring operational standards are met.
• Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
• Maintain a professional and inviting Store environment that meets premises, marketing, and regulatory guidelines.
• Collaborate with TD partners to serve customers through the channel best suited to their needs.
• Process routine and advanced transactions, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies.
• Manage vault activities, including auditing, reporting, balancing, currency levels, and shipment tracking.
• Approve financial transactions using sound judgment and escalate non-standard or high-risk activity as necessary.
• Ensure accurate transaction documentation, due diligence, adherence to operating procedures, and compliance with the Bank Code of Conduct.
• Contribute to process improvements and support timely and accurate completion of business processes.
• Set and monitor team objectives, provide feedback, contribute to performance reviews, recognize performance, and support onboarding.
• Foster a cohesive, inclusive, and respectful team environment and communicate issues and information across teams.

Benefits

• Base salary and variable compensation or incentive awards, subject to plan eligibility.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED