Store Sales Associate

Daiso•Shawnee, KS

1d•Onsite

About The Position

The Store Sales Associate provides excellent customer service, supports store sales, maintains merchandise presentation, processes transactions, and contributes to a clean, organized, and profitable store environment. The role supports Daiso’s mission to create joy through a fun shopping experience with unique products at an extraordinary value. When scheduled or assigned to a Lead Shift, the associate also supports the Store Manager or Assistant Manager by coordinating shift activity, helping assign tasks, supporting team members, assisting with opening and closing responsibilities, and escalating customer or operational issues. Lead Shift responsibilities apply only during assigned shifts, and the applicable lead shift differential is paid only for hours worked in an assigned Lead Shift under current company pay practices. The role does not independently approve HR, payroll, leave, accommodation, discipline, or termination decisions.

Requirements

High school diploma, GED, or equivalent preferred.
0–2 years of relevant retail, customer service, or sales experience preferred.
Excellent communication skills and ability to build positive relationships with customers and team members.
Customer-focused mindset, positive attitude, and desire to resolve issues promptly.
Ability to work in a fast-paced environment and manage multiple priorities.
Dependability, punctuality, and professional conduct.
Basic math skills and ability to accurately process transactions.
Ability to support team members, assign tasks, and communicate expectations when scheduled for Lead Shifts.
Ability to meet the listed physical requirements, including carrying and lifting up to 40 pounds and standing for long periods (6 hours).

Nice To Haves

Prior retail sales, sales associate, or similar customer-facing experience.
Experience supporting opening or closing, task coordination, training, or shift support for Lead Shift assignments.
Basic computer skills and familiarity with point-of-sale systems.
Knowledge of inventory stocking procedures.
Interest in Daiso products.

Responsibilities

Greet and direct customers in a friendly and professional manner.
Answer questions about products, promotions, discounts, and special offers.
Identify customer needs and recommend products or solutions; upsell through appropriate recommendations and maintain awareness of new products and promotions.
Resolve customer concerns when able and escalate complaints or sensitive issues to store leadership when necessary.
Organize and restock merchandise, assist with back stockroom organization, and set up sales-floor displays.
Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
Perform routine inventory counts and support inventory management as directed.
Operate the cash register and accurately process cash, check, and credit card payments.
Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
Follow company policies, procedures, safety expectations, loss prevention practices, cash handling procedures, inventory controls, and asset protection procedures.
Report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership promptly.
Carry out other duties as assigned based on business needs.
When assigned to a Lead Shift, support the Store Manager or Assistant Manager in coordinating the daily flow of work.
When assigned to a Lead Shift, help assign tasks and communicate expectations to team members to support operations, customer service, merchandising, replenishment, and cleanliness.
When assigned to a Lead Shift, lead by example with a positive, professional, customer-focused presence on the sales floor.
When assigned to a Lead Shift, assist with opening and closing responsibilities in accordance with company procedures.
When assigned to a Lead Shift, escalate employee relations matters, policy concerns, safety incidents, cash handling issues, and customer complaints to appropriate leadership.