Store Sales Associate

Daiso•Fayetteville, AR

4d•Onsite

About The Position

The Store Sales Associate provides excellent customer service, supports store sales, maintains merchandise presentation, processes transactions, and contributes to a clean, organized, and profitable store environment. The role supports Daiso’s mission to create joy through a fun shopping experience featuring unique products at extraordinary value. When scheduled for a Lead Shift, the associate also supports the Store Manager or Assistant Store Manager by helping coordinate shift activity, assigning tasks, supporting team members, assisting with opening and closing responsibilities, and escalating customer or operational issues as needed. Lead Shift responsibilities apply only when assigned, and the applicable lead shift differential is paid only for hours worked in an assigned Lead Shift. The role does not independently approve HR, payroll, leave, accommodation, discipline, or termination decisions.

Requirements

High School Diploma, GED, or equivalent preferred.
0–2 years of relevant retail, customer service, or sales experience preferred.
Excellent communication skills and ability to build positive relationships with customers and team members.
Customer-focused mindset, positive attitude, and desire to resolve issues promptly.
Ability to perform in a fast-paced environment and manage multiple priorities.
Dependability, punctuality, and professional conduct.
Basic math skills and ability to accurately process transactions.
Physical ability to push or pull, carry up to 40 pounds, lift up to 40 pounds, and stand for long periods (6 hours).
Ability to perform the listed basic reading, basic math, analysis/comprehension, and judgment/decision-making tasks.

Nice To Haves

Prior retail sales, sales associate, or similar customer-facing experience.
Experience supporting opening or closing, task coordination, training, or shift support for Lead Shift assignments.
Basic computer skills and familiarity with point-of-sale systems.
Knowledge of inventory stocking procedures.
Interest in Daiso products.

Responsibilities

Greet and direct customers in a friendly and professional manner.
Answer customer questions about products, promotions, discounts, and special offers.
Identify customer needs and recommend products or solutions; upsell through appropriate recommendations and maintain awareness of new products and promotions.
Promptly resolve customer concerns when able and escalate complaints or sensitive issues to store leadership when necessary.
Organize and restock merchandise, assist with back stockroom organization, and set up sales-floor displays.
Maintain clean, organized, and safe sales-floor, checkout, and back stock areas.
Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
Perform routine inventory counts and support inventory management as directed.
Operate the cash register and accurately process cash, check, and credit card payments.
Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
Follow company policies, procedures, safety expectations, loss prevention practices, cash-handling procedures, inventory controls, and asset-protection procedures.
Report suspicious activity, safety concerns, inventory discrepancies, and policy violations to store leadership promptly.
Carry out other duties as assigned based on business needs.
When assigned to a Lead Shift, support the Store Manager or Assistant Store Manager in coordinating the daily flow of work.
When assigned to a Lead Shift, help assign tasks to support store operations, customer service, merchandising, replenishment, and cleanliness.
When assigned to a Lead Shift, lead by example with a positive, professional, customer-focused presence on the sales floor.
When assigned to a Lead Shift, assist with store opening and closing in accordance with company procedures.
When assigned to a Lead Shift, escalate employee relations matters, policy concerns, safety incidents, cash-handling issues, and customer complaints to appropriate leadership.