Store Sales Associate

Daiso•Little Ferry, NJ

About The Position

The Store Sales Associate provides excellent customer service, supports store sales, maintains merchandise presentation, processes transactions, and contributes to a clean, organized, and profitable store environment. The role helps fulfill Daiso’s mission to create joy through a fun shopping experience with unique products at extraordinary value. When assigned to a Lead Shift, the associate also supports the Manager or Assistant Manager by helping coordinate shift activity, assigning tasks, supporting team members, assisting with opening and closing responsibilities, and escalating customer or operational issues as needed.

Requirements

High school diploma, GED, or equivalent preferred.
0–2 years of relevant retail, customer service, or sales experience preferred.
Excellent communication skills and ability to build positive relationships with customers and team members.
Customer-focused mindset, positive attitude, and desire to resolve issues promptly.
Ability to perform in a fast-paced environment and manage multiple priorities at the same time.
Dependability, punctuality, and professional conduct.
Basic math skills and ability to accurately process transactions.
Ability to support team members, assign tasks, and communicate expectations when scheduled for Lead Shifts.
Ability to see, push and pull, carry up to 40 pounds, lift up to 40 pounds, listen, stand for long periods (6 hours), and work face to face and indoors.
Basic reading, basic math, analysis and comprehension, and judgment and decision-making abilities.

Nice To Haves

Prior retail sales, sales associate, or similar customer-facing experience.
Prior experience supporting opening or closing, task coordination, training, or shift support for Lead Shift assignments.
Basic computer skills and familiarity with point-of-sale systems.
Knowledge of inventory stocking procedures.
Interest in Daiso products.

Responsibilities

Greet and direct customers in a friendly and professional manner.
Answer customer questions about products, promotions, discounts, and special offers.
Identify customer needs and recommend products or solutions to support the shopping experience.
Upsell through appropriate product recommendations and maintain awareness of new products and promotions.
Promptly resolve customer concerns when able and escalate complaints or sensitive issues to store leadership when necessary.
Organize merchandise on shelves and restock merchandise when low or empty.
Assist with back stockroom organization and set up merchandise displays on the sales floor.
Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
Perform routine inventory counts and support inventory management activities as directed.
Operate the cash register and accurately process cash, check, and credit card payments.
Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
Follow company policies, procedures, safety expectations, loss prevention practices, cash handling procedures, inventory control procedures, and asset protection procedures.
Report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership immediately.
Carry out other duties as assigned based on business needs.
When assigned to Lead Shifts, help coordinate shift activity, assign tasks, support team members, communicate expectations, assist with opening and closing responsibilities, and escalate customer or operational issues as needed.