Store Sales Associate

Daiso•Plano, TX

About The Position

The Store Sales Associate provides excellent customer service, supports store sales, maintains merchandise presentation, processes transactions, and contributes to a clean, organized, and profitable store environment. The role includes greeting and assisting customers, identifying their needs, answering product and promotion questions, and recommending products or solutions. Associates help maintain merchandise and store organization, replenish stock, process payments, and follow company policies and safety and loss-prevention practices. When assigned to a Lead Shift, the associate also supports the Manager or Assistant Manager by helping coordinate shift activity, assigning tasks, supporting team members, assisting with opening and closing responsibilities, and escalating customer or operational issues as needed. The position supports Daiso’s mission to create joy through a fun shopping experience with unique products at an extraordinary value.

Requirements

High school diploma, GED, or equivalent preferred.
0–2 years of relevant retail, customer service, or sales experience preferred.
Excellent communication skills and ability to build positive relationships with customers and team members.
Customer-focused mindset, positive attitude, and desire to resolve issues promptly.
Ability to work in a fast-paced environment and manage multiple priorities at the same time.
Dependability, punctuality, and professional conduct.
Basic math skills and ability to accurately process transactions.
Ability to support team members, assign tasks, and communicate expectations when scheduled for Lead Shifts.
Ability to see, push and pull, carry and lift up to 40 pounds, listen, and stand for long periods (6 hours).
Basic reading, basic math, analysis/comprehension, and judgment/decision-making abilities.

Nice To Haves

Prior retail sales, sales associate, or similar customer-facing experience.
Prior experience supporting opening or closing, task coordination, training, or shift support for Lead Shift assignments.
Basic computer skills and familiarity with point-of-sale systems.
Knowledge of inventory stocking procedures.
Interest in Daiso products.

Responsibilities

Greet and direct customers in a friendly and professional manner.
Answer customer questions about products, promotions, discounts, and special offers.
Identify customer needs and recommend products or solutions to support the shopping experience.
Upsell through appropriate product recommendations and maintain awareness of new products and promotions.
Resolve customer concerns when able and escalate complaints or sensitive issues to store leadership when necessary.
Organize merchandise on shelves and restock merchandise when low or empty.
Assist with back stockroom organization and set up merchandise displays on the sales floor.
Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
Perform routine inventory counts and support inventory management activities as directed.
Operate the cash register and accurately process cash, check, and credit card payments.
Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
Follow company policies, procedures, safety expectations, and loss-prevention practices.
Report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership.
Follow cash-handling, inventory-control, and asset-protection procedures.
Carry out other duties as assigned based on business needs.
When assigned to a Lead Shift, help coordinate shift activity, assign tasks, support team members, assist with opening and closing, and escalate customer or operational issues as needed.