Store PRO

Genuine Parts Company•Town of Islip, NY

13d•Onsite

About The Position

The Store PRO is the primary point of contact for customers in a NAPA retail store, representing the brand and delivering a high-quality customer experience. The role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement. It offers an entry point or potential growth path within the organization. Performance is measured by customer satisfaction and service quality, accuracy and efficiency in parts identification and order fulfillment, retail and wholesale sales performance, responsiveness to inquiries, team collaboration, and adherence to store processes and operational standards. The Store PRO works in a retail store environment with frequent customer interaction and reports to the Store Manager or Assistant Store Manager. The role works closely with the Counter Sales team, Inventory/Operations staff, and wholesale customers.

Requirements

High school diploma or GED.
Valid driver’s license.
Strong verbal and written communication and interpersonal skills.
Customer-focused mindset with strong listening and problem-solving abilities.
Willingness to learn automotive parts and technology systems.
Ability to stand for extended periods and move frequently within the store.
Ability to lift and move automotive parts and materials of moderate weight.
Ability to use computers, phones, and POS systems regularly and multitask in a fast-paced environment.

Nice To Haves

Experience in automotive, retail, or parts environments.
Hands-on experience with vehicle repair or maintenance.
Knowledge of inventory or cataloging systems.
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
ASE certification (not required).

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Use product knowledge to assist customers and support team members.
Operate POS, inventory/catalog tools, communication devices, and delivery management systems.
Coordinate and dispatch deliveries; pull and prepare orders for customers and drivers to support logistics and fulfillment.
Support store operations, including transactions, inquiries, and general workflow.
Build customer relationships that encourage loyalty and repeat business.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team-support tasks that improve store performance, merchandising, and efficiency.
Support continuous improvement initiatives related to store processes and operational standards.
Demonstrate personal accountability and ownership of customer outcomes; lead by example in customer service.
Share knowledge with team members, assist with problem-solving, and contribute to a positive, collaborative, high-performance team environment.
Show initiative in learning and career development.