Store PRO

Genuine Parts Company•Burien, WA

13d

About The Position

The Store Pro is the primary point of contact for customers in a NAPA retail store, representing the brand and delivering a high-quality customer experience. The role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement. It offers an entry point or potential growth path within the organization. The position supports customer service, sales, transactions, order fulfillment, delivery logistics, inventory activities, housekeeping, and general store operations. Success is measured by customer satisfaction and service quality, accuracy and efficiency in parts identification and fulfillment, sales performance, responsiveness, teamwork, and adherence to store processes and operational standards. The role works under the Store Manager or Assistant Store Manager and closely with counter sales, inventory and operations staff, and wholesale customers. The work takes place in a fast-paced retail store with frequent customer interaction. It requires extended periods of standing, frequent movement, the ability to lift and move automotive parts and materials of moderate weight, and regular use of computers, phones, and POS systems. The starting hourly rate is $23.75; starting rates for other positions are determined based on individual skills, experience, and qualifications.

Requirements

High school diploma or GED.
Valid driver’s license.
Strong verbal and written communication and interpersonal skills.
Customer-focused mindset with strong listening and problem-solving abilities.
Willingness to learn automotive parts and technology systems.

Nice To Haves

Experience in an automotive, retail, or parts environment.
Hands-on vehicle repair or maintenance experience.
Knowledge of inventory or cataloging systems.
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
ASE certification; it is not required.

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Use product knowledge to assist customers and support team members.
Operate POS, inventory and catalog tools, and communication devices.
Maintain high energy and customer focus in a fast-paced retail environment.
Support store operations, including transactions, inquiries, and general workflow.
Build customer relationships to encourage loyalty and repeat business.
Use delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics and fulfillment.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team support tasks to improve store performance, merchandising, and efficiency.
Support continuous improvement initiatives related to store processes and operational standards.
Demonstrate accountability and ownership of customer outcomes, lead by example in customer service, share knowledge, help teammates solve problems, contribute to a collaborative team environment, and take initiative in learning and career development.