Store PRO

Genuine Parts Company•Sayville, NY

12d•Onsite

About The Position

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. The role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement. It offers an entry point or potential growth path within the organization. Performance is measured by customer satisfaction and service quality, accuracy and efficiency in parts identification and order fulfillment, retail and wholesale sales performance, responsiveness to customer inquiries, team collaboration, and adherence to store processes and operational standards. The position is based in a retail store environment with frequent customer interaction. It involves standing for extended periods, frequent movement around the store, moderate lifting and moving of automotive parts and materials, and regular use of computers, phones, and POS systems. The environment is fast-paced and requires multitasking and responsiveness. The starting hourly rate is $21.25; starting rates for other positions are determined by individual skills, experience, and qualifications. The Store Pro reports to the Store Manager or Assistant Store Manager and works closely with the Counter Sales team, Inventory/Operations staff, and wholesale customers. The role is part of NAPA Retail Store Operations.

Requirements

High school diploma or GED.
Valid driver's license.
Strong verbal and written communication and interpersonal skills.
Customer-focused mindset with strong listening and problem-solving abilities.
Willingness to learn automotive parts and technology systems.

Nice To Haves

Experience in an automotive, retail, or parts environment.
Hands-on experience with vehicle repair or maintenance.
Knowledge of inventory or cataloging systems.
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
ASE Certification; not required.

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Use product knowledge to assist customers and support team members.
Operate POS, inventory/catalog tools, and communication devices.
Maintain high energy and customer focus in a fast-paced retail environment.
Support store operations, including transactions, inquiries, and general workflow.
Build customer relationships to drive loyalty and repeat business.
Use delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team support tasks as needed to improve store performance, merchandising, and efficiency.
Support continuous improvement initiatives related to store processes and operational standards.
Demonstrate personal accountability and ownership of customer outcomes.
Lead by example in delivering exceptional customer service.
Share knowledge with team members and assist with problem-solving.
Contribute to a positive, collaborative, high-performance team environment.
Show initiative in learning and career development.