Store Planning & Integration Manager

PetSmart • Phoenix, AZ

2d • Hybrid

About The Position

The Store Planning & Integration Manager supports the integration of enterprise initiatives, Long-Range Plan items, and Store Operations priorities into a coordinated view of store capacity and timing through the lens of the holistic associate and customer experience. This individual-contributor role maintains the store capacity and mindshare calendar, gathers planning inputs from cross-functional partners, analyzes store impacts, and develops clear planning information for leadership decisions.
The role supports the Store Support Committee program, formal field-feedback processes, the associate journey program, and cross-functional communications. It provides the planning discipline and operational insight needed to identify competing demands and help ensure initiatives are introduced to stores with appropriate awareness of capacity and the associate and customer experience.

Requirements

• Four or more years of relevant experience in store management, store operations, operational planning, project environments, or a related field.
• An equivalent combination of education and experience is required.
• Knowledge of multi-unit retail and store operating environments.
• Excellent strategic planning, coordination, analytical and organizational skills.
• Ability to use operational data and reporting tools to evaluate impacts and measure established success criteria.
• Strong written, verbal, presentation, and meeting-facilitation skills.
• Strong listening skills and the ability to consolidate field feedback into meaningful themes.
• Ability to translate between enterprise planning language and practical store-operating considerations.
• Ability to collaborate effectively across functions and organizational levels to gather information and translate into plans or leadership materials.
• Attention to detail and ability to maintain accurate planning information in a changing environment.
• Proficiency with Microsoft Office and relevant planning, analytical and reporting tools.
• Ability to assess the combined impact of multiple initiatives on store capacity, workload, timing, and experience.
• Analytical, organizational, and critical-thinking skills.

Nice To Haves

• Bachelor’s degree from a four-year college or university in Business, Operations, Strategy, Project Management, Analytics, or a related field preferred.

Responsibilities

• Maintain an integrated store capacity and mindshare calendar reflecting known initiatives, operational priorities, and significant activities affecting stores.
• Gather information about enterprise initiatives and Long-Range Plan items that may create work, change, or competing demands within stores.
• Partner with EPMO, Strategy, and business functions to understand initiative timing, dependencies, intended audiences, and expected store impacts.
• Translate initiative information into a clear view of store workload, timing, capacity demands, and potential conflicts.
• Identify periods of concentrated store activity and provide analysis that supports capacity, timing, and sequencing discussions through the lens of the associate and customer experience.
• Use PAW and other reporting systems to evaluate store impacts, analyze relevant operational information, and measure established success criteria.
• Support Store Operations strategic-planning activities by consolidating initiative inputs and maintaining visibility to future work affecting stores.
• Coordinate the Store Support Committee program, including meeting preparation, materials, stakeholder communications, and program administration.
• Coordinate formal field-feedback activities and consolidate feedback, including Voice of the Associate themes, for leadership review.
• Partner with Human Resources to connect relevant initiative planning and field feedback to the associate journey program.
• Provide Store Operations subject-matter expertise when gathering requirements and evaluating how planned work may affect stores.
• Coordinate cross-functional meetings and communications that create shared visibility into planned store activity.
• Develop clear summaries, presentations, calendar views, and other materials that support capacity-planning discussions and leadership decisions.
• Maintain strong cross-functional working relationships across multiple functions throughout the enterprise.
• Lead projects/programs related to annual updates for Store Operations (Rev Band, HOO, KPI prioritization, etc.).
• Leads/supports other initiatives and projects assigned.

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree