STORE/OVERNIGHT STOCKER CLERK

The Kroger Co.•Portland, OR

13d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching departmental sales and profit goals, and monitor established quality assurance standards. Support the Customer 1st strategy by encouraging excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves helping customers with product questions and recommendations, maintaining product quality and freshness, labeling, stocking, and inventorying merchandise, and following food safety and safety procedures. It also includes inspecting equipment, maintaining temperature logs, and reporting discrepancies, accidents, hazards, and illegal activity to management.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

Any retail experience.
A second language, in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Recommend grocery items to customers and inform them of grocery specials.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise, and provide customers with fresh products they have ordered.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.