Career Day in Phoenix, AZ!

Community Choice Financial Family of Brands•Phoenix, AZ

9d•Onsite

About The Position

Community Choice Financial Family of Brands is seeking ambitious achievers and experienced leaders to join its Store Operations team. Store Operations is the front line of the business, focused on helping people access financial solutions and providing excellent customer service. Team members connect with customers, process financial transactions, explain and recommend services, assist with accounts and payments, take part in community activities, maintain the store, and follow company policies and security procedures. The role is in person.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
A background check is required; results are considered in accordance with applicable law.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

Greet and connect with customers to build lasting relationships, repeat business, and brand loyalty.
Help customers access the company’s financial solutions and provide a strong customer experience.
Review, validate, and accurately process transactions such as check cashing, money transfers, and loans or pawns.
Explain transactions and offer personalized financial services suited to customers’ needs.
Assist with customer account management, collections, and accepting customer payments.
Participate in in-store and community events and external marketing.
Help maintain the store’s appearance and cleanliness.
Complete ongoing training, follow company policies and procedures, and uphold office security protocols, including managing a cash drawer.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across eleven brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources, life coaching, and other support for employees and family members.
Free access to discounts from nationwide and local retailers.
Paid time off that grows with tenure, starting at 12 days in the first year.