Career Day in Irving, Texas!

Community Choice Financial Family of Brands•Irving, TX

4d•Onsite

About The Position

Community Choice Financial Family of Brands is seeking ambitious achievers and experienced leaders for opportunities on its Store Operations team. Store Operations team members are on the front line of the business, helping customers access financial solutions and providing strong customer service. The role involves serving customers, processing financial transactions, supporting customer accounts and payments, participating in community activities, maintaining the store, and following company policies and security procedures. Specific essential functions may vary by position.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Strong attention to detail and the ability to enter data accurately.
Proficiency using phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle available for workday use; mileage is compensated.
Must pass a background check, with results considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash-handling experience or experience managing a cash drawer or vault.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Greet and connect with customers to build lasting relationships, repeat business, and brand loyalty.
Help customers access the company’s financial solutions and provide a positive customer experience.
Review, validate, and accurately process transactions such as check cashing, money transfers, and loans or pawns.
Explain transactions and offer financial services suited to customers’ needs and circumstances.
Assist with customer account management, collections, and accepting customer payments.
Participate in in-store and community events and external marketing.
Help maintain the store’s appearance and cleanliness.
Complete ongoing training and follow company policies, procedures, and office security protocols.
Manage a cash drawer and contribute to a safe work environment.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and grows with tenure.