About The Position

The Store Operations Manager plays a hands-on role in delivering a strong store experience while building leadership capability and operational excellence. The role supports daily execution across departments and helps ensure sales, service, and safety standards are consistently met. Through active engagement on the sales floor, the manager learns to translate strategy into action and partners with store leaders to plan priorities, coach team members, and respond to business needs. The position includes learning key processes such as inventory flow, labor planning, and merchandising execution, with exposure and development intended to prepare the manager for broader leadership responsibility. The manager works alongside Store Directors, Assistant Managers, and Team Leads to align priorities, address operational challenges, and model strong store leadership. This full-time role averages 45–50 hours per week during peak times. Schedules may vary and include evenings, weekends, and holidays based on business needs. The job involves extended periods on one's feet and moving throughout the store, physical tasks including lifting up to 50 pounds, repetitive merchandise tasks, and using ladders or step stools.

Requirements

  • At least 3 years of relevant leadership or management experience.
  • Demonstrated success leading departments of up to 40 team members, driving operational excellence, and achieving sales targets.
  • Strong leadership and coaching skills, including the ability to develop people.
  • Business acumen and ability to interpret operational and financial data.
  • Effective verbal and written communication skills.
  • Experience with inventory systems, order processing, payroll systems, and Microsoft Office.
  • Sound judgment and decision-making in a fast-paced environment.
  • Ability to complete and maintain required certifications, including Firearms Sales and Power Industrial Truck.
  • Ability to manage and audit firearm sales and ensure compliance with federal and state requirements.
  • Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.
  • Ability to remain on one's feet and move throughout the store for extended periods.
  • Ability to walk, bend, reach, pull, carry, and lift items up to 50 pounds.
  • Capacity to perform repetitive tasks such as scanning, stocking, and folding merchandise.
  • Comfort using ladders or step stools to access merchandise.
  • Ability to adapt to shifting priorities in a fast-paced retail environment.
  • Acceptable hearing and vision to perform job duties.
  • Ability to adhere to company policies and professional standards.

Nice To Haves

  • Bachelor’s degree in a related field is preferred.
  • Interest in sports and the outdoors.

Responsibilities

  • Support daily execution across store departments and help meet sales, service, and safety standards.
  • Engage on the sales floor and translate strategy into action.
  • Partner with store leaders to plan priorities, coach team members, and respond to business needs.
  • Learn and support key processes, including inventory flow, labor planning, and merchandising execution.
  • Lead departments of up to 40 team members while driving operational excellence and sales targets.
  • Interpret operational and financial data to support business decisions.
  • Manage and audit firearm sales, ensuring transactions meet federal and state requirements through accurate ATF Form 4473 completion, background-check verification, and final approval.
  • Step in to support other duties as needed while prioritizing core responsibilities.
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