Store Operations Manager - Soho

Moncler Group•New York, NY

3d•Onsite

About The Position

Stone Island is seeking an Operations Manager to oversee all back-of-house operations, ensuring efficient stock flow and inventory accuracy. This role is crucial for driving operational excellence by managing stockroom processes, supporting compliance, and contributing to a seamless and elevated client experience. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment and is passionate about building strong operational foundations that enable business success.

Requirements

Minimum of 3-5 years Retail Operations experience
Proven track record of successful inventory management in a complex environment
Experience in supervising other, providing feedback and coaching
Proficient computer knowledge (MS Word, Excel and Outlook)
Results-driven and customer focused
Ability to communicate with co-workers and customers alike
Possess strong leadership qualities and can drive and motivate a team
Possess strong attention to detail and can work with numbers
Ability to read and analyze reports and perform fundamental calculations
Ability to move or handle merchandise and boxes throughout the store, generally weighing 0-40 pounds
Ability to operate and use all equipment necessary to run the store
Ability to work varied hours and days to ensure store is fully operational
Ability to stand and walk for majority of a 40-hour work week

Nice To Haves

Prior experience in luxury retail as a plus
College Degree preferred

Responsibilities

Maintain accurate, organized, and secure inventory across all stock locations (sales floor, back-of-house, external).
Lead physical inventories and cycle counts, including reconciliation and team training.
Manage inventory adjustments, inter-store transfers, returns, and client orders in compliance with company policies.
Partner with HQ and Regional Operations to ensure timely replenishment and product flow.
Oversee shipping/receiving and collaborate with Asset Protection to prevent product loss and enhance overall inventory security adhering to company set guidelines (i.e. Incident / Theft reports).
Support the Store Manager in team development, recruitment, and operational training.
Foster a positive work culture and drive operational performance through coaching and collaboration.
Identify training needs and support individual growth plans for store team members.
Optimize sales floor operations to support business goals and uphold Stone Island’s service standards.
Maximize business opportunities by ensuring efficient sales floor management, maintaining a strong and visible presence, and providing support to the team as per the business needs.
Uphold standards of excellence and ensure the brand’s values are consistently reflected in the client experience.
Ensure timely and accurate preparation, packaging, and delivery of client merchandise, including e-commerce orders.
Maintain proper documentation and follow-up on delayed or missing deliveries.
Oversee store facility upkeep, including cleanliness, utilities, décor, and minor renovations.
Coordinate with vendors, store planning, and regional operations on maintenance needs and inspections.
Ensure all store systems and technology function properly, troubleshooting with IT as needed.
Support supply ordering and budget management to ensure cost-effective store operations.
Enforce policies related to cash handling, credit transactions, and daily reconciliation.
Partner with Sales Audit and Asset Protection to address chargebacks and financial risks.
Collaborate with the Client Service and After Care teams to manage repairs, alterations, and personalization services.
Maintain spare parts inventory and perform basic in-store repairs to support client satisfaction.