Client Development Manager (NY SOHO Flagship Store, USA)

Ferrari•New, KY

4d•Onsite

About The Position

Ferrari Lifestyle is seeking a Client Development Manager for its Soho, NY boutique. This role is crucial in establishing Ferrari Lifestyle as a fashion icon within its market. The primary focus is on building and managing relationships with high-value clients (VICs) to enhance client experience, drive sales, and foster brand loyalty. The Client Development Manager will support the Store Director and Assistant Store Director in achieving sales and Key Performance Indicator (KPI) goals, including client acquisition.

Requirements

Minimum 5 years retail experience.
At least 3 years of retail experience within the luxury segment.
Customer focused with strategic business acumen and analytical skills.
Extremely strong communication skills (verbal and written).
Ability to multi-task in a dynamic, ever-changing environment.
Keen sense of current fashion trends and fashion sensibility within luxury segment.
Excellent planning + organization skills with a drive to meet deadlines / budget control.
Strong interpersonal & communication skills.
Personable with a high level of curiosity, initiative and a positive service attitude.
Team Player.

Nice To Haves

Bachelor’s degree in related field preferred but not required.
Experience working with international brands is a plus.

Responsibilities

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff.
Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP).
Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, Fashion outlets, personal and private stylists, and/or other external potential partnerships.
Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high-value clients.
Track and analyze the performance of VIC initiatives, making adjustments as needed to optimize results.
Organize and manage high-end events and experiences for VICs, ensuring a seamless and memorable brand experience.
Maintain a keen interest in the fashion industry and market trends.
Partner with Store Director and Associate Store Director on strategies to meet and/or exceed store sales targets.
Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
Lead by example; Give tailor-made advice, listening customers' expectations and answering requests. Exercise the customers in interesting and surprising suggestions of wardrobe.
Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations.
Resolve all customer service issues quickly and effectively.
Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role.
Understand and properly execute all register functions pertaining to your role.
Maintain a neat and organized understock and stock room.
Ensure the selling floor is neat, clean, always organized and reflects the correct visual image.
Identify and communicate product concerns in a timely manner to Store Leadership.
Communicate inventory needs to Store Leadership to support the business.
Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and always adhered to.
Follow all company policies and procedures.