Client Advisor (NY Soho Flagship Store, USA)

Ferrari•New York, NY

1d•Onsite

About The Position

Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”. In order to strengthen our Ferrari Lifestyle team we are looking to hire a Client Advisor, based in Soho, NY boutique. As a Ferrari Lifestyle Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You will be a true ambassador of the brand and attract new clients by networking within the community. You will have a radically client-centric mindset and prioritize evolving your client base through maintaining long-lasting, memorable and meaningful relationships.

Requirements

Minimum 2 years retail experience within Luxury fashion is preferred.
Extremely strong communication skills (verbal and written).
Ability to meaningfully interact with clients and team.
Ability to multi-task in a dynamic environment, keen sense of current fashion trends and fashion sensibility within luxury segment

Nice To Haves

Bachelor’s degree in related field preferred but not required.
Experience working with international brands is a plus.
Knowledge of Spanish is a plus.

Responsibilities

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP)
Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, Fashion outlets, personal and private stylists, and/or other external potential partnerships
Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high-value clients
Tracking and analyzing the performance of VIC initiatives, making adjustments as needed to optimize results.
Organizing and managing high-end events and experiences for VICs, ensuring a seamless and memorable brand experience
Maintain a keen interest in the fashion industry and market trends
Partner with Store Director and Associate Store Director on strategies to meet and/or exceed store sales targets
Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
Lead by example; Give tailor-made advice, listening customers' expectations and answering requests. Excise the customers in interesting and surprising suggestions of wardrobe
Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations
Resolve all customer service issues quickly and effectively
Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role
Understand and properly execute all register functions pertaining to your role
Maintain a neat and organized understock and stock room
Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
Identify and communicate product concerns in a timely manner to Store Leadership
Communicate inventory needs to Store Leadership to support the business
Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and always adhered to
Follow all company policies and procedures