Store Operations Manager (GM)

Insomnia Cookies • Raleigh, NC

2d • Onsite

About The Position

Insomnia Cookies is seeking a hospitality-focused individual to lead the team at their Raleigh, NC (Wakefield Comm) location. This role offers great training & mentorship, professional growth, quick advancement opportunities, and achievable sales success within a fun, entrepreneurial, and rapidly growing company. Insomnia Cookies was founded in a college dorm room and has grown into an innovative bakery + delivery concept with over 300 stores globally. Known for its warm, delicious cookies delivered all day and late into the night, the brand is headquartered in Philadelphia, Pa., and is revolutionizing the cookie game with its expanding footprint and nationwide shipping and gifting portfolio.

Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System

Nice To Haves

• Familiarity with using commercial convection ovens

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Benefits

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• FREE cookies, awesome swag and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed