Store Operations Manager (GM)
About The Position
Insomnia Cookies is seeking strong management to join their team at the Manchester, NH location. They are looking for hospitality-focused individuals who want to join a fun, entrepreneurial, and rapidly growing company. This role offers great training & mentorship, professional growth/quick advancement opportunities, and achievable sales success. Insomnia Cookies was founded in a college dorm room and has grown into an innovative bakery + delivery concept with over 300 stores globally. The brand is known for its warm, delicious delivery all day and late into the night, and is headquartered in Philadelphia, Pa.
Requirements
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
Nice To Haves
- Familiarity with using commercial convection ovens
Responsibilities
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
- Manage and audit inventory to maintain proper controls.
- Create and execute fun, local marketing drops.
- Create and drive in-store recognition programs/contests.
Benefits
- a competitive base salary + quarterly bonus compensation package.
- a $50.00 per month cellphone data plan stipend.
- excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
- 401K with contribution match.
- 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
- Enrollment in our Cookie College learning/training platform.
- free cookies, awesome swag and so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
