Store Operations Manager (GM)

Insomnia Cookies • Raleigh, NC

1d • Onsite

About The Position

Insomnia Cookies is seeking a strong, hospitality-focused manager to lead the team at their Raleigh, NC (Wakefield Comm) location. This role offers great training & mentorship, professional growth, quick advancement opportunities, and achievable sales success within a fun, entrepreneurial, and rapidly growing company. Insomnia Cookies, founded in a college dorm room, has evolved into a cult brand known for its warm, delicious cookie delivery all day and late into the night. With over 300 stores globally, a flagship "sweet-easy" concept in Philadelphia, and a growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie industry.

Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System

Nice To Haves

• Familiarity with using commercial convection ovens

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Benefits

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• FREE cookies, awesome swag and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees