PERMANENT CONTRACT - STORE OPERATION SUPERVISOR (40H) - MIAMI - DESIGN DISTRICT

JACQUEMUS • Miami, FL

5d • Onsite

About The Position

The Operations Supervisor will work closely with the Store Director and HQ team, leading operational excellence, ensuring all operational procedures are properly managed to ensure the most efficient delivery of the customer experience. They will collaborate with the store teams, management, and HQ to achieve exceptional results.

Requirements

• Minimum 5 years of previous retail operational experience
• Strong leadership and skilled in anticipating and solving problems
• Flexible and diplomatic communicator across all mediums and all levels of an organization
• Strong attention to detail with solid organization skills and proven ability to multi-task with consistent follow-through
• Proactive nature – finding solutions when met with operational obstacles
• Proficient in POS systems as well as all Microsoft Office suite (including Excel, Word and PowerPoint)
• Ability to be mobile on the sales floor when necessary

Nice To Haves

• Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented

Responsibilities

• Ensure compliance with all operational policies and procedures through partnership with the Retail Operations, Supply, Sales Audit and Architecture / Facilities HQ teams & be pro-active in suggesting local adaptations to procedures
• Own delivery timelines and potential delays to partner with HQ supply / logistics time to ensure on time deliveries for all product
• Execute the activities of all operations/stock positions in-store to ensure efficient processes exist and foster communications
• Support the rollout of all applications and update to existing systems, including holding trainings with the stock/sales teams as needed to ensure understanding and compliance
• Partner with management to train, coach, and lead all store associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests/ dry cleaning
• Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
• Achieve constant improvement in operational procedures & effectiveness
• Execute routine cycle counts, identify inventory discrepancies and follow the standard flow to address as needed.
• Ensuring merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments and report any discrepancies to relevant department
• Oversee the annual physical inventory process; ensuring loss is less than brand standards
• Facilitate store maintenance and repairs with external vendors and contractors, escalating to the Architecture HQ team as needed
• Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed