Store Office Team Lead

Jordans Furniture•West Hartford, CT

2d•Hybrid

About The Position

Do you love working in retail AND an office setting? Does motivating a retail office team excite you? If so, working in our store office might be for you. It will give you a balance of face-to-face customer service, variety of administrative duties and the excitement of leading a team. The schedule varies and does include days, night and weekends. The best of both worlds – Work in an office position and in a retail environment to WOW our customers in person and over the phone. Helping your team grow and develop.

Requirements

Be able to lead and mentor a team and be a role model
Proficient computer skills and ability to learn new programs
Ability to interact with customers in a friendly and courteous manner
Excellent mathematical and organizational skills
Must be able to read and communicate effectively

Nice To Haves

2-3 years of retail experience in a related field preferred

Responsibilities

Assisting Office Supervisor in training store office employees and evaluating and coaching store office employees and scheduling
Leading, motivating, and developing your team
Reconciling cash and checks in drawer at end of shift
Preparing daily deposits, securing cash bags and depositing in safe
Coordinating and balancing daily transactions, preparing daily deposit slips, check list and opening/closing reports
Processing sales orders, payments, gift certificates, special orders, miscellaneous credits, credit memos, voids and deliveries
Providing support and customer service to sales/sales managers
Contacting and responding to customers to resolve delivery and service issues, inquiries concerning order status, delivery dates, refunds, financed billing and other office related questions