Store/Night Dept Leader

Kroger•Middleton, WI

11d

About The Position

The Store/Night Dept Leader directs and supervises department functions and activities while supporting day-to-day grocery operations. The role is responsible for creating an outstanding customer experience and maintaining a safe, clean environment that encourages customers to return. The leader supports the Customer 1st strategy, helps associates deliver excellent service, and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for safety. The position oversees department staffing, training, performance, merchandising, inventory, food safety, budgets, and expenses. It also requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, sound handling of customer and business information, and support for minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience preferred.
Retail experience preferred.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and foster teamwork toward company and store goals.
Set department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, make product suggestions, offer samples, and inform customers about grocery specials.
Develop and implement a department business plan, create sales promotions with store management, prepare seasonal critiques for the sales and merchandising supervisor, and implement the department’s promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses; assist store management with the store or department budget and profit-and-loss reviews; and take appropriate action based on financial reports.
Monitor inventory and stocking conditions, note discrepancies, schedule price changes, update shelf tags and promotional signs, and plan, organize, and supervise inventory.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively; handle customer and business information honestly and with integrity; and follow directions or seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.