STORE/NIGHT DEPT LEADER

The Kroger Co.•Middleton, WI

11d

About The Position

The Store/Night Dept Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. This role directs and supervises department functions, duties, and activities while supporting day-to-day Grocery operations. The leader embraces the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience.
Retail experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Maintain knowledge of department products and answer customer questions or make product suggestions.
Offer product samples and inform customers about grocery specials.
Develop and implement a department business plan and execute sales promotions with store management.
Prepare and submit seasonal critiques for the sales and merchandising supervisor; implement the department’s promotional plan and stay current on present, future, seasonal, and special ads.
Monitor and control department expenses; assist store management with budgets and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations, maintain proper case and cooler temperatures, and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.