STORE/NIGHT DEPT LEADER

The Kroger Co.•Waukesha, WI

About The Position

The Store/Night Dept Leader directs and supervises department functions and activities while supporting day-to-day Grocery operations. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and encouraging associates to deliver excellent service in keeping with the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The leader develops department plans and performance goals, schedules and develops associates, supports financial and inventory management, and coordinates merchandising and promotional activities. The role also ensures compliance with food-safety and workplace-safety requirements, maintains awareness of equipment and operating conditions, and helps resolve customer and business issues.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience.
Retail experience.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward company and store goals.
Set department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, make suggestions, offer samples, and inform customers about grocery specials.
Develop and implement a department business plan and create sales promotions with store management.
Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor department expenses and assist store management with budgets, profit-and-loss reviews, and appropriate follow-up on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food-safety regulations and guidelines, maintain proper case and cooler temperatures, and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.