STORE/NIGHT DEPT LEADER

The Kroger Co.•Redmond, WA

7d•$17 - $27

About The Position

The Store/Night Department Leader directs and supervises department functions, duties, and activities while supporting day-to-day Grocery operations. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and encouraging associates to deliver excellent service in support of the Customer 1st strategy. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees department performance, staffing, associate training and development, merchandising and promotions, inventory and ordering, expenses, and financial results. It also ensures compliance with applicable laws, company guidelines, and food and workplace safety procedures. The leader assists customers with product information and suggestions and provides support to minors, individuals with special needs, and older adults.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience.
Retail experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates, promote teamwork, establish department performance goals, and empower associates to meet or exceed targets.
Develop schedules to manage customer volume during operating hours.
Train and develop associates, and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, make suggestions, offer samples, and inform customers about grocery specials.
Develop and implement a department business plan and create and execute sales promotions in partnership with store management.
Prepare seasonal critiques and implement the department’s promotional plan; stay current on present, future, seasonal, and special advertisements.
Monitor and control department expenses; assist store management with budgets and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor inventory and stocking conditions, identify discrepancies, and schedule price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory; train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines, maintain appropriate case and cooler temperatures, and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.