Store/Night Dept Leader

Kroger•Sturgeon Bay, WI

About The Position

The Store/Night Dept Leader directs and supervises department functions and activities while supporting day-to-day grocery operations. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and encouraging associates to deliver excellent service in alignment with the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The leader promotes teamwork, develops associates, manages schedules and department performance, and oversees merchandising, inventory, pricing, food safety, safety procedures, and department finances. The position also provides customer assistance, including product information and samples, and supports store management with business planning and operational needs.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance as needed to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience preferred.
Retail experience preferred.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, make product suggestions, offer samples, and inform customers of grocery specials.
Develop and implement a department business plan and execute sales promotions with store management.
Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor department expenses and assist store management with budgets, profit-and-loss reviews, and follow-up actions on financial reports.
Monitor inventory and stocking conditions and identify inventory discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines; maintain appropriate case and cooler temperatures and temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.