Store Manager Stephenville 725

CNG Holdings, Inc.•Stephenville, TX

3d•Onsite

About The Position

The Store Manager oversees the daily operations and profitability of one or more retail Check ‘N Go, Allied Cash, or Cash Store locations within the CNG Holdings, Inc. family of companies. The role is accountable for site operations, sales, customer service, and store-level leadership. The Store Manager serves and educates customers, supports staff, and ensures transactions and operations comply with applicable regulations and company policies. The position may serve as the on-site lead for one or more Assistant Store Managers and may involve travel to stores within the assigned district or neighboring districts.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation consistent with company policy; public transportation or transportation provided by family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to travel to stores within the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present product and service options that meet customers’ needs, and educate customers about the product portfolio.
Use active listening to confirm or clarify information and address customer complaints; escalate unresolved issues to the District Director of Operations and Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region volume expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash between the secure safe and cash drawer; and, when assigned, make bank deposits or pick-ups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to support achievement of metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores in the assigned district and, as needed, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.